Winnie Msangi
@winniemsangi
I streamline remote customer support, administration, procurement, and accurate data operations.
KenyaWhat I'm looking for
At Jumia Kenya, I resolve 50+ customer enquiries daily across email, chat, and phone while managing order tracking, cancellations, exchanges, and returns.
I've helped increase upselling by 8%, improve first-contact resolution by 10%, and partner with logistics and warehouse teams to improve fulfilment efficiency by 30%.
Across Human Inclusion and Vickmark Hotels and Lodges, I've maintained accurate procurement and CRM records, coordinated suppliers and schedules, and built reliable trackers using Excel, Google Sheets, and operational systems.
Experience
Work history, roles, and key accomplishments
Virtual Assistant and Customer Service Representative
Jumia Kenya
Nov 2023 - Present (2 years 11 months)
Resolve 50+ daily customer enquiries across email, chat and phone, contributing to a 5 percent rise in positive feedback. Drive an 8 percent increase in upselling by providing accurate product and promotion information.
Data Entry Procurement Assistant
Human Inclusion (HI)
Mar 2025 - Sep 2025 (6 months)
Entered and verified 200+ procurement records weekly with 100 percent accuracy, maintaining strict data confidentiality. Coordinated 15+ active suppliers, tracking purchase orders and reconciling invoices to eliminate processing delays.
Administrative Assistant
Vickmark Hotels and Lodges
Jan 2022 - Oct 2023 (1 year 9 months)
Owned scheduling for 10+ staff, achieving a 95 percent fulfilment rate and eliminating calendar conflicts. Served as first point of contact for 30+ weekly stakeholders, providing accurate information and professional service.
Education
Degrees, certifications, and relevant coursework
Egerton University
Bachelor of Science, Ecotourism and Hospitality Management
Bachelor of Science in Ecotourism and Hospitality Management from Egerton University, Njoro, Kenya, completed in 2023.
Availability
Location
KenyaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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