Open to opportunities

Ngugi Liz

@ngugiliz

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Remote customer support and virtual assistant specializing in CRM-driven service.

Kenya

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What I'm looking for

I seek remote roles in customer support or virtual assistance where I can use CRM skills, strong communication, and attention to detail to improve customer experience and support operational efficiency.

I am a remote customer support professional and virtual assistant with hands-on experience handling client inquiries via email and live chat, resolving complaints, and maintaining accurate customer records.

Between 2024 and July 2025 I supported businesses remotely, using CRM systems and Gmail for ticket tracking, follow-ups, and account management, while processing orders and basic customer requests.

I have prior freelance and contract experience in procurement and administrative support, managing supplier communications, procurement records, calendars, and performing precise data entry and reporting.

I bring strong English communication, attention to detail, time management, and a commitment to delivering positive customer experiences and clear escalation when issues require senior support.

Experience

Work history, roles, and key accomplishments

Remote Customer Support

Freelance

Jan 2024 - Jul 2025 (1 year 6 months)

Provided remote customer support and virtual assistant services, resolving email and chat inquiries, processing orders/refunds, and maintaining accurate CRM records to ensure timely issue resolution and positive customer experiences.

Live Chat Email Support CRM Order Processing Complaint Resolution Data Entry Gmail Google Workspace

International Procurement Assistant

Freelance

Jan 2022 - Dec 2023 (1 year 11 months)

Managed supplier communications, procurement documentation, and inventory records while providing virtual administrative support, comparison sheets, and data-entry driven reports for clients.

Supplier Communication Procurement Inventory Data Entry Reporting Calendar Management Microsoft Office Google Workspace

Procurement & Administrative Assistant

Contract Roles

Jan 2020 - Dec 2022 (2 years 11 months)

Supported procurement operations and vendor communication in contract roles, maintained documentation and filing systems, and performed accurate data entry and general office administration.

Procurement Support Documentation Data Entry Administrative Support Time Management

Education

Degrees, certifications, and relevant coursework

Kenyatta University

Bachelor's Degree, Procurement & Supply Chain Management

Completed a Bachelor's degree in Procurement and Supply Chain Management with coursework and practical training in procurement, inventory management, and supplier relations.