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Veronica Wanjiku

@veronicawanjiku411

Nairobi-based remote professional, 5+ years in VA, admin support, data entry & customer service. Reliable, detail-oriented & timezone-flexible.

Kenya

Message

What I'm looking for

I'm looking for a remote role in virtual assistance, admin support, data entry, or customer service with a team that values reliability and attention to detail. I'm open to full-time or contract positions, available 40 hours a week, flexible across time zones, and focused on long-term, stable engagement.

I'm a versatile remote professional based in Nairobi, Kenya, with over five years of experience spanning virtual assistance, executive support, customer service, data entry, quality assurance, and operations coordination.

My career began in data annotation and entry at CloudFactory Kenya, where I spent two years processing high-volume datasets for machine learning pipelines in a fully remote environment — developing the precision, consistency, and independent work habits that have defined my professional style ever since. From there I've worked across campaign coordination, executive assistance, call center operations, and field data collection, building a well-rounded skill set that translates cleanly across industries and role types.

Most recently I worked as a Campaigns Coordinator at Liveal Africa, managing cross-team communications, documentation, reporting, and milestone tracking, and as a Call Center Agent at CCI Kenya, handling high-volume customer interactions across inbound and outbound channels.

I hold a Diploma in Community Development from Daystar University and certifications in AI-driven digital marketing, data entry tools, and email marketing. I'm proficient in Microsoft Office, Google Workspace, and AI tools including ChatGPT, and I pick up new platforms quickly.

I'm fluent in English and Kiswahili, fully flexible across time zones, and looking for a long-term remote role where reliability, accuracy, and consistent delivery are genuinely valued. I'm not a job-hopper — I'm someone who shows up, learns the system, and gets the work done.

Experience

Work history, roles, and key accomplishments

Call Center Agent

CCI Kenya

Feb 2026 - Apr 2026 (2 months)

Managed high-volume inbound and outbound customer interactions across multiple channels, delivering clear real-time communication and active listening. Documented queries and resolutions in record systems and escalated complex issues using structured protocols to maintain service quality.

Customer Service Communication Skills Active Listening Case Documentation Escalation Handling Records Management Systems Quality Assurance Mindset Inbound outbound calling

Campaigns Coordinator

Liveal Africa

Feb 2025 - Sep 2025 (7 months)

Coordinated campaign documentation, structured data, and operational reporting to support cross-team decision-making. Tracked milestones, flagged issues proactively, and maintained organized digital filing systems for easy retrieval of records.

Campaign Coordination Operational Reporting Data Documentation Milestone Tracking Digital Filing Systems Stakeholder Support Hybrid Workflow Support Proactive Issue Escalation

Field Data Collector

Liveal Africa

Nov 2024 - Dec 2024 (1 month)

Collected, verified, and documented field data from multiple sources to support analysis and project reporting. Prepared structured internal reports and maintained accurate, complete records throughout the collection process.

Record keeping Field Data Collection Data Verification Data Accuracy Stakeholder Reporting Structured Reporting Data Integrity Project Tracking

Data Entry Assistant

St. John's Community Center

Jun 2024 - Jul 2024 (1 month)

Maintained structured digital records and beneficiary documentation, ensuring data accuracy and completeness for compliance tracking and program reporting. Organized and updated filing systems to improve data retrieval speed and operational efficiency.

record organization Volunteer Data Entry Data Integrity Digital Records Management Beneficiary Documentation Compliance Tracking Accuracy Checking

Personal Assistant

GDEI Specialist

Jul 2023 - Aug 2023 (1 month)

Managed executive calendars, appointments, and meeting schedules across concurrent priorities. Prepared agendas, recorded minutes, followed up on action items, and handled confidential information with discretion while coordinating internal and external communications.

Action Item Follow Up Executive Scheduling Calendar Management Meeting Coordination Agenda Preparation Minute Taking Confidential Records Handling Administrative Support

Data Entry Specialist

CloudFactory Kenya

Apr 2017 - Apr 2019 (2 years)

Annotated image, 2D, and 3D datasets for machine learning training pipelines while following detailed labeling guidelines. Performed QA checks to maintain annotation consistency, met daily production targets in a fully remote setup, and reported labeling inconsistencies to improve guideline quality.

Data consistency checks Image Annotation 2D 3D Data Labeling Machine Learning Training Data Quality Assurance Remote Collaboration Production Target Tracking Guideline Improvement

Data Entry Specialist

Apollo Agriculture

Jan 2017 - Mar 2017 (2 months)

Entered and maintained customer data accurately in organizational systems to support onboarding. Assisted with customer inquiries by providing timely, accurate information and shared structured feedback with team leads to improve data quality and service delivery.

Data maintenance inquiry handling Customer Data Entry Customer Onboarding Support Inquiry Handling Data Accuracy Structured Feedback Records Management Process Support

Field Surveyor

Korando Media Solutions Ltd

Dec 2024 - Present (1 year 7 months)

Conducted structured outreach and managed communication with clients and community stakeholders to support outreach coverage targets. Documented feedback accurately and maintained reliable field records for reporting and analysis.

Field Outreach Stakeholder Communication Client Coordination Survey Documentation Record Accuracy Coverage Target Tracking Reporting Support Community Engagement