Owen Clement

Managed daily customer interactions and operational responsibilities, maintaining accurate stock records and resolving customer concerns professionally.

Led a team while overseeing daily operations, customer service, and task coordination. Handled customer requests and complaints, maintained accurate records and inventory data, and supported staff with clear communication and problem-solving. Used spreadsheets and data entry to organize information and ensure efficient operations while maintaining high service standards.

Provided professional customer service to local and international guests, handled customer requests and inquiries, maintained accurate records, and supported daily operations. Used spreadsheets and data entry to keep information organized while communicating effectively with customers and team members. Resolved concerns professionally and maintained a high standard of service.

Provided excellent customer service while handling email communication, data entry, spreadsheets, and CRM-related tasks. Managed customer requests, maintained accurate records, updated information, and resolved concerns professionally. Worked with attention to detail in a fast-paced environment while ensuring smooth communication and efficient daily operations.

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Grade: B+

Activities and societies: Head of Red Cross movement and Coastal Student Association.

Completed secondary education at Machakos School, developing strong communication, teamwork, time management, problem-solving, and organizational skills. Built a solid foundation in English, mathematics, and general academic studies while participating in activities that strengthened leadership, discipline, and collaboration.

Grade: B+

Completed secondary education in Kenya with a grade of B+.

Attended the University of Waterloo.