Open to opportunities

Whinde Dawson

@whindedawson

I am a Technical Program Manager focused on enterprise SaaS onboarding, customer success, and cross-functional delivery.

United States

Message

What I'm looking for

I seek a remote-first Technical Program Manager role leading enterprise SaaS onboarding and customer success; I value cross-functional collaboration, measurable adoption outcomes, process improvement, and clear risk mitigation.

I am a Technical Program Manager with 12+ years' experience delivering enterprise SaaS implementations, accelerating customer adoption, and leading cross-functional remote teams. I align scope, schedule, and budget to customer success metrics and reduce onboarding timelines.

I drive risk mitigation using "Path to Green" processes, improve onboarding efficiency, and partner with Customer Success to boost NPS and retention. My background includes launching AI/ML and security platforms to market and ensuring enterprise compliance and integration for global clients.

Experience

Work history, roles, and key accomplishments

Current

Technical Program Manager Advisor

Current

Perkins & Squire

Jan 2023 - Present (2 years 7 months)

Led enterprise onboarding programs for SaaS, legal-tech, and digital marketing platforms, achieving 100% on-time launches and reducing onboarding delays by 30%. Implemented risk tracking and Path to Green processes and partnered with Customer Success to improve NPS by 15%.

Program Management Customer Onboarding Risk Mitigation Stakeholder Management Jira Confluence Smartsheet

Technical Program Manager

Graphiant

Jan 2022 - Jan 2023 (1 year)

Directed greenfield launch of an AI/ML SaaS cybersecurity platform from stealth to market, managing scope, timelines, and resource allocation. Oversaw enterprise client onboarding, configuration validation, and issue resolution to drive adoption and retention.

Program Management SaaS Onboarding Stakeholder Management Jira Agile

Senior Program Manager

Balbix

Jan 2019 - Jan 2020 (1 year)

Delivered enterprise security and compliance solutions, coordinating Product, Engineering, and Legal to meet SOC 2 and GDPR requirements. Streamlined onboarding and reduced deployment times by 25%.

Security Program Management GDPR Onboarding Stakeholder Management Jira Agile

Senior Technical Program Manager

PayPal

Jan 2017 - Jan 2019 (2 years)

Directed program delivery for global CorpSec and InfoSec initiatives, managing releases, configuration updates, and change requests across teams. Created process documentation and training to improve onboarding for internal and external users.

Release Management Change Control Training Stakeholder Management Jira

Technical Program Manager

Hewlett Packard Enterprise

Jan 2015 - Jan 2017 (2 years)

Led SaaS and security platform integration during M&A, aligning pricing and packaging with customer onboarding strategies to ensure smooth transitions. Coordinated cross-functional teams to meet integration milestones.

M&A SaaS Integration Customer Onboarding Strategy Stakeholder Management Smartsheet Jira

Program Manager

Visa

Jan 2014 - Jan 2015 (1 year)

Managed onboarding of payment solutions for global financial institutions, ensuring compliance and timely launches across regions. Coordinated implementation schedules and stakeholder communications to meet delivery targets.

Program Management Compliance Stakeholder Management Jira Waterfall