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Amy Zimmerman

@amymzimmerman

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Delivery-focused technical program manager for AI-enabled enterprise SaaS.

United States

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What I'm looking for

I’m looking for senior delivery or product roles in AI-enabled SaaS where I can help teams turn complex ideas into shipped platform features. My work focuses on cross-functional coordination, backlog governance, and reliable production releases across product and engineering teams.

I am a delivery and product leader with over a decade of experience coordinating cross-functional teams to ship production-ready capabilities within enterprise SaaS platforms.

I specialize in translating complex business and technical requirements into structured execution plans, backlog governance, and release coordination that improve predictability and reduce rework.

At Symplicity I drove roadmap execution for multi-interface SaaS systems and delivered AI-enabled features like resume evaluation, data parsing, skills extrapolation, multilingual reporting, and a usage-based credit system while ensuring FERPA and GDPR compliance.

I hold PMP and PMI-ACP certifications and bring a pragmatic focus on stakeholder alignment, risk mitigation, and production readiness to help teams deliver scalable, explainable AI functionality without compromising platform stability.

Experience

Work history, roles, and key accomplishments

Product Owner

Symplicity

May 2022 - Mar 2026 (3 years 10 months)

Drove roadmap execution and cross-functional delivery for an enterprise SaaS platform, delivering AI-enabled capabilities (resume evaluation, data parsing, skills extrapolation) and a usage-based credit billing system while ensuring FERPA/GDPR compliance and improving release predictability.

Product Ownership Roadmap Planning Jira Aha!Stakeholder Management Risk Mitigation

Professional Services Associate

Symplicity

Aug 2015 - May 2022 (6 years 9 months)

Executed client-specific SaaS enhancements and led enterprise client go-lives, converting stakeholder needs into functional requirements and managing release readiness to ensure stable production deployments.

Client Delivery Requirements Gathering Deployment Stakeholder Management Risk Mitigation

Client Relationship Specialist

Symplicity

Mar 2011 - Jul 2015 (4 years 4 months)

Managed a portfolio of 75+ enterprise clients supporting $300K+ ARR, maintained ~90% retention, and served as primary liaison to drive issue resolution and translate customer insights into product improvements.

Account Management Client Retention & Customer Success Communication Stakeholder Management

Assistant Director, Recruiting

Vanderbilt University Owen Graduate School of Management

Nov 2006 - Feb 2011 (4 years 3 months)

Directed recruiting operations and led implementation of a new SaaS career services platform, reducing initial costs by 68% and annual expenses by 78% while improving usability and adoption.

Program Operations Vendor Management SaaS Implementation Change Management Process Optimization