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Amy Zimmerman

@amymzimmerman

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Delivery-focused technical program manager for AI-enabled enterprise SaaS.

United States

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What I'm looking for

I’m looking for senior delivery or product roles in AI-enabled SaaS where I can help teams turn complex ideas into shipped platform features. My work focuses on cross-functional coordination, backlog governance, and reliable production releases across product and engineering teams.

I am a delivery and product leader with over a decade of experience coordinating cross-functional teams to ship production-ready capabilities within enterprise SaaS platforms.

I specialize in translating complex business and technical requirements into structured execution plans, backlog governance, and release coordination that improve predictability and reduce rework.

At Symplicity I drove roadmap execution for multi-interface SaaS systems and delivered AI-enabled features like resume evaluation, data parsing, skills extrapolation, multilingual reporting, and a usage-based credit system while ensuring FERPA and GDPR compliance.

I hold PMP and PMI-ACP certifications and bring a pragmatic focus on stakeholder alignment, risk mitigation, and production readiness to help teams deliver scalable, explainable AI functionality without compromising platform stability.

Experience

Work history, roles, and key accomplishments

Technical Program / Delivery Leader

Symplicity

Apr 2022 - Feb 2026 (3 years 10 months)

• Achieved near-zero critical defects across 6 consecutive releases by strengthening validation standards and release readiness.
• Directed delivery of 10+ enterprise SaaS release cycles, coordinating cross-functional scope, dependencies, and production readiness across a $1M+ program scope.

Product Ownership Roadmap Planning Jira Aha!Stakeholder Management Risk Mitigation

Professional Services Associate

Symplicity

Jul 2015 - Apr 2022 (6 years 9 months)

• Delivered enterprise SaaS implementations and enhancements supporting ~$500K ARR, including deployments ranging from hundreds to 60,000+ users.
• Led delivery of 3–5 concurrent initiatives, coordinating scope, dependencies, and execution across engineering and QA.

Client Delivery Requirements Gathering Deployment Stakeholder Management Risk Mitigation

Client Relationship Specialist

Symplicity

Feb 2011 - Jun 2015 (4 years 4 months)

• Managed a portfolio of 75+ enterprise clients across domestic and international markets, supporting ~$300K in annual recurring revenue and ~90% retention.
• Acted as primary liaison between clients and internal teams, translating business needs into actionable requirements and aligning expectations with delivery outcomes.

Account Management Client Retention & Customer Success Communication Stakeholder Management

Assistant Director, Recruiting

Vanderbilt University Owen Graduate School of Management

Oct 2006 - Jan 2011 (4 years 3 months)

• Led end-to-end implementation of a SaaS career services platform, reducing initial costs by 68% and annual expenses by 78% while improving usability and adoption.
• Managed vendor relationships and system rollout, ensuring platform readiness and continuity during transition.

Program Operations Vendor Management SaaS Implementation Change Management Process Optimization