Open to opportunities

Luis Flores-Castillo

@luisflores-castillo

Message

Senior Technical Program Manager driving platform readiness, launch governance, and operational excellence.

United States

Message

What I'm looking for

I seek technical program or operations roles where I can lead cross-functional teams to deliver platform readiness, improve launch governance, and drive measurable operational improvements.

I am a Senior Technical Program Manager with 8+ years leading large-scale, cross-functional technology programs across hardware, software, and regulated environments. I combine technical rigor and business acumen (MBA) to own platform and infrastructure-adjacent initiatives, drive Day 1 launch readiness, and ensure Day 2 operational excellence through telemetry, governance, and risk management.

My track record includes improving portfolio visibility, increasing on-time delivery, reducing recurring customer-impacting issues, and delivering cost and efficiency gains through data-driven process redesign. I partner effectively with engineering, architecture, supply chain, and external stakeholders to deliver reliable, scalable solutions and support full product and service lifecycle execution.

Experience

Work history, roles, and key accomplishments

Current

Program Manager / Technical Account Manager

Current

HP Inc

Jan 2022 - Present (4 years)

Resolved 95% of escalations within SLA to improve customer satisfaction, reduced certification requirements by ~31–33% via process redesign, and cut recurring customer-impacting issues by 40% through improved testing and diagnostics.

Technical Account Management Process Improvement Certification Management Stakeholder Management Telemetry

Current

Innovation Program Manager

Current

HP Inc

Jan 2022 - Present (4 years)

Improved portfolio and roadmap visibility by 30% through standardized KPIs and executive dashboards and increased on-time delivery by 20% by implementing program governance, milestone tracking, and risk mitigation across architecture and engineering teams.

Technical Program Management KPIs Risk Management Roadmapping Root Cause Analysis Operational Readiness

Program Management MBA Intern

HP Inc

Jun 2021 - Aug 2021 (2 months)

Reduced vendor expense proposals by 20% by developing a Data Usage and Cost Estimation Tool and collaborated with R&D to align new product ideas with customer needs and market demand.

Data Analysis Cost Estimation Vendor Management Product Strategy Cross Functional Collaboration Communications Technology Excel SQL

Senior Technology Analyst

Accenture Federal Services

Jan 2017 - Dec 2019 (2 years 11 months)

Led SaaS implementations for healthcare and government clients in regulated environments, supporting Day 1 launches and Day 2 stabilization through deployment planning, requirements translation, and stakeholder coordination.

SaaS Implementation Regulated Environments Deployment Project Coordination & Compliance

Facilities Project Engineer

Talisman Energy

Jan 2014 - Dec 2016 (2 years 11 months)

Delivered multi-million-dollar well site and pipeline projects meeting technical and regulatory standards and reduced project costs by 15% through document standardization and process improvements.

Project Engineering Regulatory Compliance Project Standardization & Documentation Risk Management

Education

Degrees, certifications, and relevant coursework

The University of Texas at Austin, McCombs School of Business

Master of Business Administration, Management (Technology & Strategy)

Activities and societies: Consortium for Graduate Study in Management (CGSM)

Completed a Master of Business Administration with a concentration in Management focused on Technology & Strategy and participation in the Consortium for Graduate Study in Management.