Open to opportunities

Steve Pham

@stevepham

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Technical Program Manager with 10+ years in cross-functional delivery.

United States

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What I'm looking for

I am looking for a role that fosters collaboration, values Agile methodologies, and offers opportunities for professional growth.

I am a Technical Program Manager with over a decade of experience leading cross-functional teams in SaaS, infrastructure, and cloud-native environments. My expertise lies in building structure within high-growth teams, enhancing Agile execution, and aligning engineering, product, and go-to-market efforts. I have a proven track record of reducing blockers, improving predictability, and scaling delivery operations with clarity and calm leadership.

Throughout my career, I have successfully managed complex projects, such as overseeing cloud migrations and implementing standardized project intake processes. My role at Clearwater Benefits involved migrating project management tools and improving delivery tracking across various teams. I have consistently driven improvements in release cadence and defect management, ensuring that teams deliver high-quality results on time.

My strong background in release management, tooling standardization, and stakeholder engagement has enabled me to mentor junior team members and foster a culture of continuous improvement. I am passionate about leveraging my skills to enhance operational efficiency and drive successful project outcomes.

Experience

Work history, roles, and key accomplishments

Technical Project Manager

Clearwater Benefits

Feb 2024 - May 2024 (3 months)

Managed the migration from Trello to Jira, enhancing delivery tracking through improved workflows and automations. Established a standardized project intake process for IT and business teams, and introduced Scrumban for IT operations. Oversaw the migration to Salesforce Health Cloud and the launch of an AI-powered Member Portal.

Jira Scrumban Project Management Workflow Automation Risk Management Agile Delivery Stakeholder Engagement

Technical Project Manager III

Calendly

Mar 2022 - Feb 2024 (1 year 11 months)

Supported multiple engineering teams on various projects, improving backlog health and aligning priorities. Scaled delivery processes effectively as team size increased, and reduced reporting preparation time significantly by implementing Jira workflows and Confluence templates.

Jira Confluence Agile Delivery Project Management Backlog Management Team Coordination Stakeholder Engagement Sprint Planning

Technical Program Manager

Roostify

Feb 2021 - Apr 2022 (1 year 2 months)

Increased release cadence significantly while maintaining zero critical defects. Supported multiple engineering teams and ensured alignment between roadmap execution and readiness planning. Standardized Jira usage across teams and mentored junior team members on Agile practices.

Jira Agile Practices Release Management Mentoring Junior Team Members Project Coordination Risk Management

Senior Technical Project Manager

Booz Allen Hamilton

Nov 2018 - Feb 2021 (2 years 3 months)

Led a significant cloud migration project under a federal contract, enhancing reliability through structured deployment schedules and patching cycles. Transitioned project management tools to improve transparency and decision-making speed.

Jira Project Management Risk Management Team Leadership Agile Methodologies Stakeholder Engagement

Senior Program Manager

Blackbaud Inc

Jan 2014 - Nov 2018 (4 years 10 months)

Delivered features for multiple SaaS products, coordinating with global teams to ensure successful launches. Managed compliance with PCI, GDPR, and TLS through structured planning and operational agreements.

SaaS Delivery Global Team Management Compliance Management Project Management Agile Methodologies Risk Management

Education

Degrees, certifications, and relevant coursework

Drexel University

Bachelor's, Information Systems

2003 - 2007

Completed a Bachelor's degree in Information Systems, focusing on the integration of technology and business processes. Developed skills in systems analysis, database management, and software development.