WK
Open to opportunities

Wambui Kuria

@wambuikuria

Versatile professional with 9+ years in data management and client relations.

Kenya
Message

What I'm looking for

I am looking for a role that values strong communication and offers opportunities for growth.

I am a versatile professional with over 9 years of experience in data management, client relations, humanitarian services, and project coordination. My career has been marked by a commitment to excellence and a passion for helping others, particularly in high-pressure environments where attention to detail is crucial. I have successfully managed client communications, ensuring that inquiries are addressed promptly and accurately, while also maintaining the confidentiality of sensitive information.

In my most recent role as a Senior Resettlement Officer at Church World Service, I conducted daily client interviews and managed complex scheduling systems to facilitate seamless operations. I take pride in my ability to design and deliver training programs that enhance service delivery and streamline workflows. My dedication to improving processes has led to the implementation of paperless systems that increase efficiency and accuracy in data management.

As I seek new opportunities, I am eager to leverage my strong technical, communication, and organizational skills in a remote Customer Service Representative role. I am committed to fostering positive client relationships and contributing to a team that values collaboration and innovation.

Experience

Work history, roles, and key accomplishments

CS

Senior Resettlement Officer

Church World Service

Aug 2022 - Mar 2025 (2 years 7 months)

Conducted daily client interviews while managing sensitive information with confidentiality. Handled inquiries and provided status updates, managed complex scheduling for field missions, and designed training programs to enhance service delivery.

CS

Resettlement Officer

Church World Service

Oct 2021 - Aug 2022 (10 months)

Collected and entered client data ensuring accuracy. Provided customer service through direct communication, assisted in planning appointments, and built relationships with refugee applicants.

CS

Senior Data Entry Specialist

Church World Service

Apr 2019 - Oct 2021 (2 years 6 months)

Managed a team to optimize workflows and data management. Designed training workshops and ensured data consistency while collaborating with partner agencies.

CS

Data Entry Specialist

Church World Service

Mar 2018 - Apr 2019 (1 year 1 month)

Processed high-volume data entry tasks with accuracy. Maintained case data and provided client support for case-related inquiries.

JP

Project Development Officer

Jiweze Improved Productivity Program

Nov 2015 - Aug 2016 (9 months)

Promoted financial services and managed loan disbursement. Conducted research for funding eligibility and ensured compliance.

Education

Degrees, certifications, and relevant coursework

Kenyatta University logoKU

Kenyatta University

Bachelor of Science, Community Resource Management

2015 -

Tech stack

Software and tools used professionally

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