EOEmelike Offor
@emelikeoffor
Customer service and sales professional specializing in customer satisfaction, analytics, and digital marketing.
United StatesWhat I'm looking for
I’m a customer service and sales professional known for delivering strong satisfaction results and accurate, reliable support. I handle high-volume inquiries with a clear focus on reducing escalations and maintaining clean records.
In my recent role, I supported 80+ callers daily and achieved a 95%+ satisfaction score. I resolved service inquiries effectively, reducing escalation rates by 30%, and ensured data accuracy in Zendesk through meticulous call logs.
Before that, I worked as a Sales Officer, managing customer relations and sales transactions while contributing to a 25% increase in monthly sales. I also developed promotional strategies to grow awareness and strengthen the customer base.
I’m equally driven by improvement and learning—supported by my BSc in Digital Marketing coursework (digital strategies and marketing analytics). I bring organizational strength from my Administrative Assistant certification and a service-minded approach shaped by leadership in volunteer activities.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Phoenix Lead Co.
Dec 2024 - Apr 2025 (4 months)
Provided support to 80+ callers daily, achieving a 95%+ satisfaction score and reducing escalation rates by 30%. Maintained accurate call logs and ensured data accuracy in Zendesk.
Sales Officer
Peace Mass Transport
Mar 2020 - Apr 2023 (3 years 1 month)
Managed customer relations and sales transactions, contributing to a 25% increase in monthly sales. Developed promotional strategies to improve service awareness and grow the customer base.
TSCoordinated volunteer activities to improve team cohesion and goal achievement. Led workshops for 150+ volunteers, strengthening organizational performance.
Education
Degrees, certifications, and relevant coursework
Brigham Young University
Bachelor of Science, Digital Marketing
2023 -
Bachelor of Science in Digital Marketing with coursework in digital strategies and marketing analytics. Builds skills in running online campaigns and using social media effectively.
BUBrigham Young University
Certificate, Accounting
2013 - 2017
Certificate in Accounting emphasizing core accounting principles and financial management. Completed training to build a strong foundation in accounting.
BUBrigham Young University
Certificate, Administrative Assistant
2024 -
Certificate in Administrative Assistant focused on time management, document creation, and workflow improvement. Trained to organize and manage files efficiently.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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