Allison SmithAS
Open to opportunities

Allison Smith

@allisonsmith1

Experienced customer care advocate with strong administrative skills.

United States
Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills in a supportive and dynamic environment.

I am a dedicated professional with extensive experience in customer care and administrative roles. Over the past several years, I have honed my skills as a Senior Customer Care Advocate at Metlife, where I successfully managed customer inquiries and provided effective solutions. My background in various customer service positions has equipped me with the ability to handle challenging situations with grace and professionalism.

Throughout my career, I have also held several administrative roles, including Secretary at Refuge Temple of Jesus Christ and Data Entry/File Clerk at the American Board of Internal Medicine. These experiences have strengthened my organizational skills and attention to detail, allowing me to contribute positively to any team I am part of. I am passionate about utilizing my skills to enhance customer satisfaction and streamline office operations.

Experience

Work history, roles, and key accomplishments

RC
Current

Secretary

Refuge Temple of Jesus Christ

Dec 1989 - Present (35 years 7 months)

Currently serving as a Secretary, managing administrative tasks and supporting church operations. Handled correspondence, maintained records, and coordinated events.

SE
Current

Commissioned Sales Associate

Sears

Jun 2000 - Present (25 years 1 month)

Currently employed as a Commissioned Sales Associate, driving sales and achieving targets. Provided excellent customer service and product knowledge to enhance the shopping experience.

ME

Sr Customer Care Advocate

Metlife

Oct 2021 - May 2024 (2 years 7 months)

Served as a Senior Customer Care Advocate, addressing customer inquiries and resolving issues. Maintained high levels of customer satisfaction through effective communication and problem-solving.

HB

Customer Care Collection Rep

HBCS

Nov 2019 - Mar 2021 (1 year 4 months)

Worked as a Customer Care Collection Representative, managing collection accounts and negotiating payment plans. Successfully recovered outstanding debts while maintaining positive customer relations.

AM

Data Entry/File Clerk

American Board of Internal Medicine

Jan 1988 - Dec 1990 (2 years 11 months)

Performed data entry and file clerk duties, ensuring accurate and organized record keeping. Managed large volumes of data and maintained confidentiality.

TG

Subscriptionist/Mail Operator

TV Guide

Aug 1986 - Jan 1988 (1 year 5 months)

Worked as a Subscriptionist/Mail Operator, processing subscriptions and managing mail operations. Ensured timely delivery and accurate processing of customer orders.

GI

Sales Associate

Gimbels/Strawbridges

Oct 1978 - Dec 1983 (5 years 2 months)

Worked as a Sales Associate, assisting customers and processing sales transactions. Maintained a tidy sales floor and provided product information.

Education

Degrees, certifications, and relevant coursework

PT

Phila School of Office Training

ASB, Secretarial Science

Completed a two-year program in Secretarial Science. Gained foundational skills in office administration and secretarial duties.

Tech stack

Software and tools used professionally

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Allison Smith - Secretary - Refuge Temple of Jesus Christ | Himalayas