Allison Smith
@allisonsmith1
Experienced customer care advocate with strong administrative skills.
What I'm looking for
I am a dedicated professional with extensive experience in customer care and administrative roles. Over the past several years, I have honed my skills as a Senior Customer Care Advocate at Metlife, where I successfully managed customer inquiries and provided effective solutions. My background in various customer service positions has equipped me with the ability to handle challenging situations with grace and professionalism.
Throughout my career, I have also held several administrative roles, including Secretary at Refuge Temple of Jesus Christ and Data Entry/File Clerk at the American Board of Internal Medicine. These experiences have strengthened my organizational skills and attention to detail, allowing me to contribute positively to any team I am part of. I am passionate about utilizing my skills to enhance customer satisfaction and streamline office operations.
Experience
Work history, roles, and key accomplishments
Secretary
Refuge Temple of Jesus Christ
Dec 1989 - Present (35 years 7 months)
Currently serving as a Secretary, managing administrative tasks and supporting church operations. Handled correspondence, maintained records, and coordinated events.
Commissioned Sales Associate
Sears
Jun 2000 - Present (25 years 1 month)
Currently employed as a Commissioned Sales Associate, driving sales and achieving targets. Provided excellent customer service and product knowledge to enhance the shopping experience.
Sr Customer Care Advocate
Metlife
Oct 2021 - May 2024 (2 years 7 months)
Served as a Senior Customer Care Advocate, addressing customer inquiries and resolving issues. Maintained high levels of customer satisfaction through effective communication and problem-solving.
Customer Care Collection Rep
HBCS
Nov 2019 - Mar 2021 (1 year 4 months)
Worked as a Customer Care Collection Representative, managing collection accounts and negotiating payment plans. Successfully recovered outstanding debts while maintaining positive customer relations.
Data Entry/File Clerk
American Board of Internal Medicine
Jan 1988 - Dec 1990 (2 years 11 months)
Performed data entry and file clerk duties, ensuring accurate and organized record keeping. Managed large volumes of data and maintained confidentiality.
Subscriptionist/Mail Operator
TV Guide
Aug 1986 - Jan 1988 (1 year 5 months)
Worked as a Subscriptionist/Mail Operator, processing subscriptions and managing mail operations. Ensured timely delivery and accurate processing of customer orders.
Receptionist/Mail Clerk
Campus Dimensions/College Credit Card Corporation
Apr 1984 - Aug 1986 (2 years 4 months)
Served as a Receptionist/Mail Clerk, handling front desk operations and mail distribution. Provided administrative support and managed incoming and outgoing communications.
Sales Associate
Gimbels/Strawbridges
Oct 1978 - Dec 1983 (5 years 2 months)
Worked as a Sales Associate, assisting customers and processing sales transactions. Maintained a tidy sales floor and provided product information.
Education
Degrees, certifications, and relevant coursework
Phila School of Office Training
ASB, Secretarial Science
Completed a two-year program in Secretarial Science. Gained foundational skills in office administration and secretarial duties.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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