Ty Lowe
@tylowe
I am a customer service specialist with IT and project management expertise improving service delivery.
What I'm looking for
I am a results-oriented Customer Service Specialist with extensive experience in IT and project management, focused on improving service delivery and customer satisfaction. I combine technical proficiency with empathetic communication to resolve complex issues and ensure regulatory compliance.
At FEMA and the USDA I managed databases, analyzed loan and grant data, and implemented validation protocols that achieved 100% accuracy in compliance reporting. I led cloud integrations, software testing, and database initiatives that improved system reliability and reduced project delivery times.
I lead cross-functional teams, mentor staff, and drive automation to increase operational efficiency. I am seeking opportunities to apply data-driven insights and project leadership to enhance departmental performance and customer outcomes.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
FEMA
Oct 2024 - Present (10 months)
Serve as primary contact for individuals registering for federal assistance, conducting scripted interviews and database entry while providing referrals and support to improve applicant outcomes.
Database Specialist
USDA
Apr 2022 - May 2024 (2 years 1 month)
Analyzed program data and managed cloud technology integration to improve data accessibility and support IT strategy across initiatives.
Project Manager
Watchtower
Jan 2013 - Sep 2021 (8 years 8 months)
Led customer service enhancement projects for Department of Agriculture clients, improving service delivery by 25% and coordinating cross-functional teams to resolve complex issues.
Data Analyst
Watchtower
May 2009 - Jul 2013 (4 years 2 months)
Developed a paperless filing system and conducted in-depth mortgage loan and financial data analysis to correct records and ensure compliance.
Education
Degrees, certifications, and relevant coursework
Community College of Baltimore County
Project Management Professional, Project Management
2023 -
Pursuing Project Management Professional training at Community College of Baltimore County since November 2023 to develop PMP competencies and project leadership skills.
Availability
Location
Authorized to work in
Job categories
Skills
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