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Ty LoweTL
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Ty Lowe

@tylowe

I am a customer service specialist with IT and project management expertise improving service delivery.

United States
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What I'm looking for

I seek a collaborative role combining customer service, IT, and project management—using data-driven process improvements, team leadership, and compliance focus to boost service quality and efficiency.

I am a results-oriented Customer Service Specialist with extensive experience in IT and project management, focused on improving service delivery and customer satisfaction. I combine technical proficiency with empathetic communication to resolve complex issues and ensure regulatory compliance.

At FEMA and the USDA I managed databases, analyzed loan and grant data, and implemented validation protocols that achieved 100% accuracy in compliance reporting. I led cloud integrations, software testing, and database initiatives that improved system reliability and reduced project delivery times.

I lead cross-functional teams, mentor staff, and drive automation to increase operational efficiency. I am seeking opportunities to apply data-driven insights and project leadership to enhance departmental performance and customer outcomes.

Experience

Work history, roles, and key accomplishments

FEMA logoFE
Current

Customer Service Specialist

FEMA

Oct 2024 - Present (10 months)

Serve as primary contact for individuals registering for federal assistance, conducting scripted interviews and database entry while providing referrals and support to improve applicant outcomes.

USDA logoUS

Database Specialist

USDA

Apr 2022 - May 2024 (2 years 1 month)

Analyzed program data and managed cloud technology integration to improve data accessibility and support IT strategy across initiatives.

WA

Project Manager

Watchtower

Jan 2013 - Sep 2021 (8 years 8 months)

Led customer service enhancement projects for Department of Agriculture clients, improving service delivery by 25% and coordinating cross-functional teams to resolve complex issues.

Education

Degrees, certifications, and relevant coursework

Community College of Baltimore County logoCC

Community College of Baltimore County

Project Management Professional, Project Management

2023 -

Pursuing Project Management Professional training at Community College of Baltimore County since November 2023 to develop PMP competencies and project leadership skills.

Tech stack

Software and tools used professionally

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Ty Lowe - Customer Service Specialist - FEMA | Himalayas