I am seeking a dynamic role where I can leverage my expertise in customer service, problem-solving, and technical skills to make a meaningful impact. I am particularly drawn to opportunities that emphasize delivering exceptional customer experiences, fostering collaboration, and enabling professional growth.
DMOpen to opportunities
DAVID MARAGIA
@davidmaragia
Experienced in providing exceptional customer support and resolving complex issues efficiently.
KenyaWhat I'm looking for
With a strong background in customer service and administrative support, I excel in managing client communications and resolving issues efficiently. My experience at Amazon as a Customer Service Specialist honed my ability to deliver high-quality care, where I successfully handled a high volume of inquiries and complaints while maintaining professionalism. I take pride in my ability to collaborate with cross-functional teams to enhance service delivery processes, ensuring customer satisfaction and loyalty.
In addition to my customer service experience, I have a solid foundation in technical writing and project management. As a Freelance Technical Writer, I draft and review documents that meet quality standards and deadlines, showcasing my attention to detail and commitment to clarity. My educational background, including a Master’s Degree in Project Management, complements my practical experience, equipping me with the skills necessary to manage projects effectively and support data-driven decision-making.
Experience
Work history, roles, and key accomplishments
FR
Current
Technical Writer
Freelance
Jan 2023 - Present (2 years 5 months)
Drafted and reviewed technical documents, including reports and manuals, ensuring clarity and accuracy. Collaborated with stakeholders to meet quality standards and deadlines.
AM
Customer Service Specialist
Amazon
Apr 2020 - Mar 2023 (2 years 11 months)
Delivered high-quality customer care services, assisting clients with inquiries, resolving complaints, and providing tailored solutions. Managed a high volume of customer communications via phone, email, and live chat, ensuring customer satisfaction.
CW
Project Assistant
Concern Worldwide
Apr 2019 - Mar 2022 (2 years 11 months)
Managed client communications and supported data collection processes. Conducted data transcription, review, and ensured accuracy for project deliverables.
CW
Senior Research Assistant
Concern Worldwide
May 2018 - Jan 2020 (1 year 8 months)
Conducted interviews and maintained detailed records in databases. Provided high-level support during stakeholder meetings and project developments.
I4
Data Clerk & Translator
Ideas 42
Sep 2018 - Nov 2018 (2 months)
Provided accurate translations and maintained meticulous records. Addressed client issues by researching data inconsistencies.
BE
Independent Project Assistant
Busara Center for Behavioral Economics
Feb 2015 - Oct 2018 (3 years 8 months)
Coordinated project schedules and managed communications with clients and stakeholders.
Education
Degrees, certifications, and relevant coursework
MUMaseno University
Master's Degree, Project Management
2018 - 2020
Completed a Master's Degree in Project Management, focusing on effective project planning, execution, and management strategies.
JTJomo Kenyatta University of Agriculture and Technology
Bachelor of Business Information Technology, Business Information Technology
2011 - 2015
Grade: Second Class Honors
Earned a Bachelor of Business Information Technology, emphasizing the integration of business and technology in organizational settings.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
Kenya
United States
Uganda
Tanzania
Burundi
RwandaSalary expectations
60k-200k USD
Social media
Job categories
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