Walid Mussa

Manage inbound sales and client engagement, presenting tailored product and service solutions, handling objections to drive retention and updating pipelines via CRM to maintain accurate records.

Managed client relationships and pipelines for printing and IT solutions, consulted on business needs to win new business and provided product updates and best-practice recommendations.

Conducted outbound acquisition calls to secure new customers with tailored technology offers, negotiated pricing, used Salesforce to build profiles, and consistently met sales and commission targets.

Resolved customer financial inquiries, managed support tickets, ensured regulatory and legal compliance, updated customer databases, and met internal performance targets.

Provided technical support and advisory services, resolved support tickets promptly, collaborated with cross-functional teams, and consistently met internal service targets.

Assisted customers, processed and priced donated goods, managed donations and stock handling, and delivered excellent customer service on the shop floor.

Led ground activation projects end-to-end, trained and managed promoters, coordinated operational orders, and presented projects to clients to ensure successful delivery.

Managed customer accounts and daily reporting, drove sales and client product promotion, and coordinated between customer service and sales teams to improve delivery.

Handled customer inquiries and reservations, processed operation orders, conducted sales calls, and resolved reservation errors to maintain customer satisfaction.

Handled customer complaints and inquiries, provided solutions and follow-ups to ensure issue resolution and customer satisfaction during a training placement.

Conducted outbound sales and strategic research to engage decision-makers, securing approvals from executives and contributing to team sales objectives during an apprenticeship.

Operated self-employed activities (details not specified in source).

Bachelor of Business Administration (Honours) with majors in Management, Marketing, Human Resource Management, and Entrepreneurship.

Completed a multi-trade practical diploma course focusing on practical vocational skills.

Completed Warehouse & Storage Level 2 training to develop operational skills in inventory handling and storage processes.