Hatem Zaazaa

Responded to emails and answered calls from customers regarding their online orders, maintaining a high standard of quality work to ensure fair treatment. Represented the brand well and ensured customer satisfaction, resolving 95% of inquiries and reducing customer wait time by 10%.

Made outbound cold calls to prospective clients, promoting healthcare/insurance products and scheduling appointments. Maintained and updated CRM systems with accurate records of calls, leads, and appointments, following up on leads generated through marketing campaigns.

Offered and promoted banking products, achieving a 20% increase in product uptake and directing debt collection processes, resulting in a 15% reduction in overdue accounts. Assessed client portfolios, optimizing investment strategies and increasing portfolio value by 30%.

Facilitated technical expertise on operations for SFR and Cdiscount, ensuring smooth functioning and resolving complex technical issues promptly. Orchestrated productivity and quality indicators of staff, driving a 15% increase in productivity and a 20% improvement in quality scores.

Processed all new starter paperwork including adding employee information onto the RH system and collated monthly payroll information. Managed all incoming payroll queries, ensuring efficiency and accuracy, and responded to telephone enquiries.

Completed A-Levels with a focus on Economics and Management, providing a strong foundation in business principles and economic theories.

Obtained a Specialized Banking Diploma from the Banking and Finance Academy. This program provided in-depth knowledge of banking operations, financial markets, and investment strategies.