Omolade Akinbi

Managed a portfolio of 200+ customer accounts across renewals and retention, exceeding monthly sales targets by 20%. Achieved a 95% sales success rate, delivered 32% retention at-risk of cancellation, and maintained a 52% renewal rate while upselling to support a 15% target.

Led a team of 4 managing a high-volume inbox of 10,000+ client emails, ensuring responses were completed within service deadlines and within 24 hours. Reduced email drafting time by 40% by creating templates and improved service delivery by resolving escalations and producing end-of-shift reports.

Managed high-value transaction confirmations by validating instructions and coordinating with branch managers and senior stakeholders. Ensured compliant RTGS fund transfers with 99% accuracy, increasing successful confirmations by 95% through proactive follow-up on pending transactions.

Generated new business with 80+ outbound calls daily and exceeded sales targets through targeted outreach and consultative recommendations. Recovered outstanding balances by negotiating repayment plans and supported customer onboarding, mentoring colleagues to reduce onboarding time for new hires by 3 weeks.

Managed scheduling and coordination for an Honourable Member, improving daily organisation and administrative workflows. Supported board and C-suite meetings by preparing agendas and minutes, and coordinated domestic and international travel, reducing travel/logistics costs by 15%.

Currently pursuing the Google Project Management Certificate.

Completed a Postgraduate Diploma in Management Science in 2020.

Completed a BSc in Mathematical Science in 2014.