Open to opportunities

Ezequiel Gomez

@ezequielgomez

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Bilingual Sales and Customer Experience Specialist with proven sales success.

United Kingdom

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What I'm looking for

I am seeking a role that values personal growth, offers collaborative opportunities, and allows me to leverage my sales expertise.

I am a bilingual Sales and Customer Experience Specialist with extensive experience across the full sales cycle in both B2B and B2C markets. My career has been marked by a consultative sales approach that leverages behavioral insights to build trust and influence decision-making. I excel in initiating early-stage conversations, identifying customer needs, and booking tailored consultations, which has led to long-term client retention and satisfaction.

Throughout my professional journey, I have successfully engaged with procurement teams and decision-makers across various sectors, including universities and commercial organizations. My adaptability and commitment to personal growth have been recognized consistently, as I thrive in dynamic environments and embrace feedback to enhance my performance. I am passionate about delivering empathetic client engagement and fostering strong cross-functional collaboration.

Experience

Work history, roles, and key accomplishments

Inside Sales Executive

Juno Computers

Jul 2022 - Jan 2024 (1 year 6 months)

Managed full-cycle sales and account support for UK and US markets, engaging with IT heads and procurement teams to scope and close bulk hardware deals. Conducted discovery calls, delivered tailored consultations, and maintained long-term customer relationships through consultative follow-up.

Outbound Prospecting Lead Qualification Commercial Negotiation CRM Systems Cold Outreach Pipeline Building

Bilingual Customer Service Representative

Taptap Send

Jun 2021 - Sep 2022 (1 year 3 months)

Provided multilingual support to a global customer base via phone, email, and live chat. Managed KYC documentation and collaborated with compliance teams while maintaining a high standard of service.

Customer Support Multilingual Collaboration Zendesk KYC Live Chat Support Problem Solving Time Management Translation

Customer Service Representative

Sherpr

Aug 2020 - Mar 2021 (7 months)

Guided customers through international courier logistics and resolved delivery disputes. Logged support cases and ensured consistent service quality in a fully remote environment.

Customer Support Logistics Freshdesk Dispute Resolution Remote Work Quality Communication Skills Problem Solving Time Management

Account Manager / Retention Specialist

GoCardless

Jan 2020 - Jul 2020 (6 months)

Focused on retaining existing customers by addressing account concerns and promoting service benefits to enhance customer satisfaction and loyalty.

Account Management Customer Retention Problem Solving Communication Skills Customer Satisfaction Relationship Management Conflict Resolution Time Management

Customer Support Representative

Hostmaker

May 2019 - Nov 2019 (6 months)

Provided customer support for property management services, ensuring high-quality service for short-term rentals.

Customer Support Property Management Communication Skills Problem Solving Time Management Remote Work Quality Client Engagement Multitasking Team Collaboration

Account Manager and Sales Consultant

Grasswood Entertainment

Dec 2017 - Feb 2019 (1 year 2 months)

Managed accounts and provided sales consulting for an international online casino operator, focusing on customer engagement and satisfaction.

Account Management Sales Consultant Customer Engagement Communication Skills Problem Solving Relationship Management Sales Strategy Market Analysis Team Collaboration

Financial Services Specialist

American Express

Nov 2008 - Dec 2011 (3 years 1 month)

Provided financial services support, focusing on customer inquiries and account management for American Express clients.

Financial Services Customer Support Account Management Problem Solving Communication Skills Client Engagement Time Management Team Collaboration Multitasking

Recovery Specialist

Cofidis

Feb 2006 - Oct 2008 (2 years 8 months)

Handled recovery processes for clients, ensuring effective communication and resolution of account issues.

Client Communication Problem Solving Account Management Time Management Conflict Resolution Team Collaboration Multitasking

Education

Degrees, certifications, and relevant coursework

University of Buenos Aires

Bachelor of Arts, Visual Communication

1998 - 2002

Completed a Bachelor of Arts in Visual Communication, focusing on design principles, visual storytelling, and media production. Developed skills in graphic design, typography, and digital media, preparing for a career in creative industries.