Sam Jerfel
@samjerfel
I drive B2B SaaS sales, virtual demos, and customer retention across global markets.
United KingdomWhat I'm looking for
I managed high-volume B2B enquiries for IWG's Regus, Spaces, and HQ brands, supporting cloud-managed flexible workspace solutions across more than 3,500 global locations.
Over two years in a remote SaaS sales model, I conducted virtual demos, negotiated subscription contracts, managed leads in Microsoft Dynamics 365, and achieved 80%–100% of monthly KPIs.
I've also built repeat trade customer relationships at Wholesale Domestic Bathrooms and delivered frontline support in high-pressure travel and retail environments. My approach combines consultative selling, active listening, conflict resolution, and practical follow-through.
I now independently deliver tailored English lessons while managing client onboarding, scheduling, pricing, invoicing, and service delivery. I'm fluent in English and Arabic and equipped for remote work.
Experience
Work history, roles, and key accomplishments
Private English Language Tutor
Self Employed
Apr 2026 - Present (5 months)
Delivered tailored 1-on-1 English lessons, managing client onboarding, scheduling, pricing, and invoicing independently.
Inside Sales & SaaS Account Associate
Apr 2024 - Apr 2026 (2 years)
Managed high-volume B2B inquiries for cloud-managed flexible workspace solutions across 3,500+ global locations, achieving 80-100% of monthly revenue KPIs. Conducted virtual product demos and maintained pipeline integrity in Microsoft Dynamics 365.
Trade & Sales Advisor
Wholesale Domestic Bathrooms
Nov 2023 - Apr 2024 (5 months)
Served as primary contact for trade professionals, providing technical product advice, processing orders, and driving revenue through upselling and repeat business.
Customer Service Assistant
Excess Baggage Company
Aug 2021 - Oct 2023 (2 years 2 months)
Provided frontline support in a high-pressure travel environment, resolving luggage and transit issues and de-escalating customer conflicts.
Sales & Customer Service Assistant
Wickes
Jun 2020 - Aug 2021 (1 year 2 months)
Engaged with trade and retail customers, providing technical product advice, driving add-on sales, and managing Click & Collect fulfillment.
Sales & Service Roles
Route 90 Restaurant / Footasylum / Una Storia
Jan 2015 - Dec 2020 (5 years 11 months)
Developed foundational skills in customer engagement, teamwork, cash handling, and retail sales floor upselling.
Education
Degrees, certifications, and relevant coursework
SQA
SQA Highers, General
Completed SQA Highers in English and Physical Education.
SQA
SQA National 5s, General
Completed SQA National 5s in English, Maths, French, Geography, Hospitality, and PE.
SQA
HNC Level 4, Outdoor Physical Education
Completed HNC Level 4 in Outdoor Physical Education.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Skills
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