Open to opportunities

Jumai Busari

@jumaibusari

Client retention and customer success specialist with 4+ years driving renewals, account growth, and satisfaction in B2B SaaS.

United Kingdom

Message

What I'm looking for

I’m looking for a B2B Customer Success/Retention role where I can own renewals and account growth, use Salesforce/HubSpot analytics, and partner with executives to improve retention and satisfaction. I’m also eager to relocate to Dubai with visa sponsorship and relocation support.

I’m a client retention and customer success professional with 4+ years of experience in B2B environments across the UK, focused on renewals, account growth, and client satisfaction. I’ve managed 80+ client accounts while achieving 98% renewal accuracy by consistently engaging decision makers.

In my current role, I leverage Salesforce insights to support sales planning and unlock upsell opportunities, improving lead nurturing and upsell by 15%. I also built a client feedback loop that lifted satisfaction ratings by 12% and created targeted outreach that expanded the client portfolio by 5% through HubSpot analytics.

I’m equally strong in high-stakes relationship work. Previously, I increased client recovery rates by 15% through stakeholder management and negotiation, and I reduced resolution times by 18% by standardizing negotiation templates. I’ve also helped reduce claim disputes by 10% through a risk assessment framework.

I enjoy coaching and optimizing teams as much as I enjoy outcomes—running quarterly Salesforce training that improved team efficiency by 20%, mentoring new hires with a 15% performance lift, and supporting repeat engagement that grew by 10% to 25% in earlier client service roles.

Experience

Work history, roles, and key accomplishments

Current

Renewal & Account Coordinator

Current

GlobalData

May 2024 - Present (2 years 1 month)

Managed 80+ B2B client accounts and achieved 98% renewal accuracy, driving lead nurturing and upsell opportunities (+15%). Improved satisfaction ratings by 12% via a client feedback loop and increased average account value by 10% through streamlined upsell processes.

Salesforce HubSpot Customer Success Client Retention Renewals Upsell Stakeholder Management

Client Relations Associate

GlobalData

Nov 2023 - May 2024 (6 months)

Improved client recovery rates by 15% through stakeholder management and CEO/broker/legal negotiations. Reduced resolution times by 18% with a standardized negotiation template and decreased claim disputes by 10% using a risk assessment framework.

Client Recovery Contract Negotiation Issue Analysis Claims Resolution Risk Assessment Reporting Customer Satisfaction Process Standardization

Client Support Specialist

Haven Claims

Mar 2023 - Jun 2023 (3 months)

Handled complex customer interactions and delivered tailored support for claim processes, boosting repeat client engagement by 10%. Guided clients through detailed service offerings with a relationship-driven approach.

Customer Support Claims Support Customer Engagement Relationship Management Service Guidance Customer Satisfaction Client Retention

Customer Engagement Advisor

HMPO (Serco)

Oct 2022 - Mar 2023 (5 months)

Resolved 30+ daily customer queries with empathetic and efficient service, supporting consistently high customer satisfaction scores. Collaborated with teams to optimize customer support workflows.

Customer Satisfaction Empathetic Workflow Optimization Customer Support Operations Case Handling Multilingual Communication

On-site Manager - Client Relations

My Property Host

Jan 2020 - Jun 2022 (2 years 5 months)

Led client service operations across high-demand sites, increasing repeat bookings by 25% through relationship-based strategies. Coordinated contractors and internal teams to deliver tailored services in a competitive market.

Client Servicing Relationship Management Customer Experience Service Delivery Stakeholder Management

Education

Degrees, certifications, and relevant coursework

University of the West of Scotland

Honours degree in Human Resources Management, Human Resources Management

Grade: 2.1

CIPD-qualified honours degree in Human Resources Management (2:1). Completed relevant coursework in customer relationship management, marketing strategy, and the global business environment.