Open to opportunities

Wale User

@waleuser1

I am a Customer Support and IT specialist improving user satisfaction through technical troubleshooting and clear communication.

Nigeria

Message

What I'm looking for

I seek a customer-facing IT support role where I can resolve technical issues, improve user satisfaction, train colleagues, and grow within a collaborative, growth-focused organization.

I am a Customer Support and IT Specialist with years of hands-on experience delivering client-facing technical assistance and improving user satisfaction. I balance technical problem-solving with a patient, customer-first communication style.

At my most recent role I resolved 150+ technical issues monthly, configured and maintained IT systems to sustain 95%+ uptime, and trained over 50 employees—reducing recurring support requests by 30%.

I hold a Google IT Support Professional Certificate and an M.Sc. in Computer Science, and I consistently apply structured troubleshooting, system administration, and networking skills to minimize downtime and improve operations.

I am seeking to contribute as a customer-focused IT support professional where I can continue to resolve issues efficiently, mentor users, and help a growth-driven organization improve service and reliability.

Experience

Work history, roles, and key accomplishments

IT Support Officer

Kwara State Internal Revenue Service

May 2019 - Dec 2023 (4 years 7 months)

Delivered customer-facing support resolving 150+ technical issues monthly and maintained 95%+ system uptime; trained 50+ employees, reducing recurring support requests by 30% and improving end-user efficiency.

Customer Support Ticketing Systems Technical Troubleshooting Networking User Training ITSM

Technical Support Intern

Al-Hikmah University

Apr 2015 - May 2016 (1 year 1 month)

Installed and managed LAN and networking for 200+ users and provided first-level troubleshooting to ensure quick resolution and positive user experience.

Networking LAN Cabling User Support Windows Ticketing