Open to opportunities

Joshua Tsavkar

@joshuatsavkar

Message

IT support specialist with expertise in network troubleshooting and customer service.

Nigeria

Message

What I'm looking for

I am looking for a role that allows me to leverage my technical skills in a collaborative environment, with opportunities for continuous learning and professional growth.

I am an IT support specialist with a strong background in network troubleshooting and customer service. My experience spans several years in technical support roles, where I have honed my skills in managing technical processes and fostering positive customer relations. Currently, I serve as a Regional IT Support Representative at TAJBank Limited, where I respond to support requests and guide users through troubleshooting tasks, both remotely and on-site.

Throughout my career, I have been dedicated to improving user experiences by creating support documentation that empowers users to resolve issues independently. My technical expertise includes the installation and configuration of network equipment, monitoring systems, and ensuring optimal performance of IT assets. I hold several certifications, including Cisco Certified Network Professional (CCNP) and PCI-DSS Compliance Specialist, which further enhance my ability to contribute effectively in any IT role.

Experience

Work history, roles, and key accomplishments

Current

Regional IT Support Representative

Current

TAJBank Limited

Mar 2022 - Present (3 years 3 months)

Provided technical support to end users through various channels, managed local network infrastructure, and maintained IT asset registers. Developed user documentation to enhance self-service capabilities.

Troubleshooting Documentation

IT Technical Support

First City Monument Bank

Jan 2015 - Mar 2022 (7 years 2 months)

Installed and configured network equipment, supported local networks, and monitored systems to troubleshoot and resolve issues. Set up workstations for employees and ensured operational efficiency.

Configuration Troubleshooting LAN Support Monitoring

Classroom Teacher

National Youth Service Corps

Nov 2013 - Oct 2014 (11 months)

Delivered educational content using teaching aids, assessed student progress through quizzes, and managed classroom activities to enhance learning outcomes.

Teaching Assessments Educational Aids

Research Assistant

AGRA/University of Agriculture

Nov 2012 - Nov 2013 (1 year)

Assisted in agricultural research focused on developing cowpea resistant to pests, managed field trials, collected data, and maintained seed inventory.