Ikechukwu Obijiaku
@ikechukwuobijiaku
Seasoned Technical Support Specialist delivering efficient customer-focused IT solutions.
NigeriaWhat I'm looking for
I am a Technical Support Specialist with a bachelor's degree in Computer Science and hands-on experience across Level 1 and Level 2 support. I consistently resolve complex technical issues, assisted in software releases, and achieved a resolution rate of over 90% for Level 2 tickets while training and mentoring junior staff.
I excel in interpersonal communication, time management, critical thinking, and software troubleshooting. I collaborate effectively with support teams to escalate and remediate hardware, software, and network issues, and I take pride in improving customer experience and enabling team development.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
Unknown
May 2022 - Dec 2023 (1 year 7 months)
Provided Level 2 technical support during software releases, resolved over 90% of Level 2 tickets, led escalation handling for complex issues and trained/onboarded junior support specialists.
Technical Support Specialist
Unknown
Mar 2021 - May 2022 (1 year 2 months)
Delivered Level 1 support for hardware, software and network issues, triaged and escalated tickets to Level 2, and answered customer inquiries about software releases.
Education
Degrees, certifications, and relevant coursework
Ikechukwu hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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