Open to opportunities

Chika Okorie

@chikaokorie

Message

Experienced IT support specialist delivering reliable hardware, software and infrastructure solutions.

Nigeria

Message

What I'm looking for

I seek a hands-on IT support or infrastructure role in a collaborative organization where I can manage device fleets, improve uptime, lead rollouts and implement robust backup and security systems.

I am an experienced IT support professional with a strong track record in diagnosing and resolving hardware, software and networking issues across hospitals, corporate sites and remote offices. I deliver hands-on technical support, system configuration, backup/disaster recovery and CCTV and POS implementations to improve uptime and operational efficiency.

Throughout my career I have led infrastructure upgrades, coordinated branch IT rollouts, implemented security surveillance and hospital management systems, and managed device fleets and ticketing through Jira and ServiceNow. I combine technical troubleshooting with user training to reduce errors and improve end-user productivity.

I hold a BSc in Chemistry and certifications including Google IT Support Professional and Google Project Management. I am dependable, detail-oriented and ready to take on new challenges that let me apply technical skills and project coordination to deliver measurable improvements.

Experience

Work history, roles, and key accomplishments

Current

IT Technician

Current

Kinectic Hospital Ltd

Jun 2021 - Present (4 years 4 months)

Diagnosed and resolved hardware and software issues, upgraded IT infrastructure to improve efficiency and implemented hospital management and backup/disaster recovery systems to increase operational reliability.

Backup Mobile Device Management CCTV Surveillance User Training

IT Support Engineer

Jetlinks Limited

May 2019 - May 2021 (2 years)

Provided remote and on-site technical support, managed tickets with Jira and ServiceNow, and led a software rollout across 2,000+ mobile devices achieving >99% equipment uptime and 100% ticket resolution.

Jira ServiceNow Remote Support Mobile Device Rollout

IT Technical Support

Laura Foods Limited

Feb 2018 - May 2019 (1 year 3 months)

Managed software licenses and backend systems, implemented LAN and POS for a new branch, developed an automated purchase order workbook and online store, and established backup/disaster recovery to ensure >99% uptime.

Software Licensing Backend Excel Automation Backup Patch Management

IT Support Engineer

ISON Technologies Solutions Limited

Jan 2014 - Apr 2017 (3 years 3 months)

Delivered first- and second-level support, imaged and deployed workstations, recovered data from backups and contributed to IT infrastructure setup for a new state office while maintaining >99% uptime.

data recovery Inventory Management User Training