Caleb Isunueo
@calebisunueo
Adaptable IT and customer support specialist who resolves hardware, software, and network issues to improve uptime.
NigeriaWhat I'm looking for
I am an adaptable IT and customer support specialist with hands-on experience troubleshooting hardware, software, networking issues, and assisting users across remote and on-site environments. I routinely work with Microsoft 365, Windows and macOS, VPN configuration, and remote-assistance tools while actively pursuing CCNA and the Google IT Support certificate.
I resolve technical issues efficiently—averaging 10+ weekly at People’s First Agency—and achieved a 20% reduction in average call-handling time through clear, patient communication. I have deployed and configured multiple PCs and network devices, performed hardware replacements, and have been recognized for customer-focused service and collaboration.
Experience
Work history, roles, and key accomplishments
Technical/Customer Support
People's First Agency
Oct 2023 - Present (1 year 11 months)
Delivered timely technical support via phone, email, and live chat, resolving 10+ issues weekly and reducing average handling time by ~20%. Performed VPN and Microsoft 365 configuration, remote installations, and security checks to maintain IT policy compliance.
Network/IT Support
Lagos State University of Science & Technology
Jan 2022 - Dec 2022 (11 months)
Provided hands-on support diagnosing hardware, software, and networking issues and deployed/configured multiple PCs and network devices, ensuring 100% system readiness for staff and students. Performed OS installations, hardware replacements (HDD/SSD/RAM), and account/network configuration to improve reliability and connectivity.
Education
Degrees, certifications, and relevant coursework
UBUniversity of Benin
Bachelor of Science, Computer Science
Bachelor of Science in Computer Science completed in December 2023 at the University of Benin.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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