HANNAH OKAYI

As a Customer and Network Support Specialist, I assist the IT manager in ensuring smooth computer system operations, provide technical support to end users, and manage incoming support tickets. I also support User Acceptance Testing (UAT) for new applications, document procedures, and monitor network performance to enhance service delivery.

In my role as a Finance Officer, I maintained precise records of daily transactions, processed invoices, recorded accounts payable and receivable, and prepared financial reports. I also assisted in budget preparation and reconciled bank statements regularly.

As an Admin Assistant during my NYSC, I supported the Admin Manager with daily operations, managed correspondence, scheduled interviews, and procured office supplies. I also supervised staff and maintained attendance records.

As a Brand Ambassador, I gathered customer requirements, developed strategies to increase brand awareness, and maintained effective customer relationships. I also monitored customer queries and provided feedback to management for brand improvements.

In my role as an Office Assistant, I organized the office, sorted communications, scheduled meetings, and maintained accurate records. I also coordinated with other departments to ensure compliance with policies and maintained relationships with suppliers and customers.

Pursuing a Master's degree in Business Administration to deepen knowledge in advanced business concepts and practices.

Studied Business Administration, focusing on various aspects of business management, finance, and organizational behavior.