HO
Open to opportunities

HANNAH OKAYI

@hannahokayi

Driven Customer Support Specialist and Network Technician.

Nigeria

What I'm looking for

I am looking for a role that values collaboration and offers opportunities for professional growth.

I am a dedicated Customer Support Specialist and Network Technician with extensive experience in providing remote technical support for enterprise environments. My proficiency in help desk operations, incident management, and troubleshooting network issues across LAN/WAN has enabled me to deliver exceptional service to end users. I am skilled in ITIL-based service delivery and have a strong background in User Acceptance Testing (UAT) and cross-functional collaboration.

Currently, I work at Gulf Technologies Network Ltd., where I assist the IT manager in ensuring the smooth operation of computer systems and maximizing user benefits. My role involves delivering technical support, processing support tickets, and documenting procedures for new IT systems. I take pride in boosting client satisfaction through timely and efficient remote support, while also evaluating network performance and implementing improvements.

With a B.Sc. in Business Administration and ongoing M.Sc. studies, I am committed to continuous learning and professional development. My certifications in Google IT Support and Fortinet Network Security further enhance my technical expertise, making me a valuable asset in any organization.

Experience

Work history, roles, and key accomplishments

GL
Current

Customer and Network Support

Gulf Technologies Network Ltd.

Jan 2023 - Present (2 years 5 months)

As a Customer and Network Support Specialist, I assist the IT manager in ensuring smooth computer system operations, provide technical support to end users, and manage incoming support tickets. I also support User Acceptance Testing (UAT) for new applications, document procedures, and monitor network performance to enhance service delivery.

Education

Degrees, certifications, and relevant coursework

Nasarawa State University logoNU

Nasarawa State University

Master of Science, Business Administration

2019 -

Pursuing a Master's degree in Business Administration to deepen knowledge in advanced business concepts and practices.

Nasarawa State University logoNU

Nasarawa State University

Bachelor of Science, Business Administration

2015 - 2019

Studied Business Administration, focusing on various aspects of business management, finance, and organizational behavior.

Tech stack

Software and tools used professionally

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HANNAH OKAYI - Customer and Network Support - Gulf Technologies Network Ltd. | Himalayas