HANNAH OKAYI
@hannahokayi
Driven Customer Support Specialist and Network Technician.
What I'm looking for
I am a dedicated Customer Support Specialist and Network Technician with extensive experience in providing remote technical support for enterprise environments. My proficiency in help desk operations, incident management, and troubleshooting network issues across LAN/WAN has enabled me to deliver exceptional service to end users. I am skilled in ITIL-based service delivery and have a strong background in User Acceptance Testing (UAT) and cross-functional collaboration.
Currently, I work at Gulf Technologies Network Ltd., where I assist the IT manager in ensuring the smooth operation of computer systems and maximizing user benefits. My role involves delivering technical support, processing support tickets, and documenting procedures for new IT systems. I take pride in boosting client satisfaction through timely and efficient remote support, while also evaluating network performance and implementing improvements.
With a B.Sc. in Business Administration and ongoing M.Sc. studies, I am committed to continuous learning and professional development. My certifications in Google IT Support and Fortinet Network Security further enhance my technical expertise, making me a valuable asset in any organization.
Experience
Work history, roles, and key accomplishments
Customer and Network Support
Gulf Technologies Network Ltd.
Jan 2023 - Present (2 years 5 months)
As a Customer and Network Support Specialist, I assist the IT manager in ensuring smooth computer system operations, provide technical support to end users, and manage incoming support tickets. I also support User Acceptance Testing (UAT) for new applications, document procedures, and monitor network performance to enhance service delivery.
Finance Officer
SWITCH TECH LTD
Mar 2021 - Oct 2022 (1 year 7 months)
In my role as a Finance Officer, I maintained precise records of daily transactions, processed invoices, recorded accounts payable and receivable, and prepared financial reports. I also assisted in budget preparation and reconciled bank statements regularly.
Admin Assistant (NYSC)
Raytron int’l Nigeria Ltd.
Apr 2020 - Feb 2021 (10 months)
As an Admin Assistant during my NYSC, I supported the Admin Manager with daily operations, managed correspondence, scheduled interviews, and procured office supplies. I also supervised staff and maintained attendance records.
Brand Ambassador
Knorr UNILEVER PLC
Jan 2020 - Jan 2020 (0 months)
As a Brand Ambassador, I gathered customer requirements, developed strategies to increase brand awareness, and maintained effective customer relationships. I also monitored customer queries and provided feedback to management for brand improvements.
Office Assistant
ROTTICS ENTERPRISE
Dec 2012 - Aug 2015 (2 years 8 months)
In my role as an Office Assistant, I organized the office, sorted communications, scheduled meetings, and maintained accurate records. I also coordinated with other departments to ensure compliance with policies and maintained relationships with suppliers and customers.
Education
Degrees, certifications, and relevant coursework
Nasarawa State University
Master of Science, Business Administration
2019 -
Pursuing a Master's degree in Business Administration to deepen knowledge in advanced business concepts and practices.
Nasarawa State University
Bachelor of Science, Business Administration
2015 - 2019
Studied Business Administration, focusing on various aspects of business management, finance, and organizational behavior.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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