Fakorede Oluwatobi
@fakoredeoluwatobi
Customer-focused IT support professional skilled in technical troubleshooting and communication.
NigeriaWhat I'm looking for
I am a customer-focused IT support professional with a Bachelor of Technology in Computer Science (Cyber Security) from the Federal University of Technology, Akure. I have delivered front-line support to large user groups, resolved technical and service-related issues, and improved workflow efficiency through practical solutions while mentoring and training students and junior learners.
I bring strong interpersonal skills, patience, and a customer-first approach demonstrated in roles at a state government ICT department, a survey firm, and an IT company. I am passionate about ensuring customer satisfaction, building positive relationships, and applying technical troubleshooting and communication skills to support diverse teams.
Experience
Work history, roles, and key accomplishments
Customer & IT Support Intern
Oyo State Governor’s Office
Sep 2024 - Jul 2025 (10 months)
Delivered front-line IT and customer support to over 100 staff, resolving technical and service issues while improving user satisfaction; trained IT students and documented solutions to enhance team capability.
IT Administrator
Tokyet Survey Firm
Jul 2022 - Jul 2024 (2 years)
Served as primary IT contact, resolving software, hardware, and application issues to improve workflow efficiency and user satisfaction across the organisation.
IT Support Intern
N-Tech Information Systems
Apr 2022 - May 2023 (1 year 1 month)
Provided technical assistance and clear documentation of IT solutions, supported staff, and mentored junior learners to foster a collaborative learning environment.
Education
Degrees, certifications, and relevant coursework
FAFederal University of Technology, Akure
Bachelor of Technology, Computer Science (Cyber Security)
2018 - 2023
Completed a Bachelor of Technology in Computer Science with a focus on Cyber Security; final project on Email Spam Detection using Machine Learning.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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