Daniel Olujemiluwa

I am a customer-centric and technically proficient support specialist with hands-on experience in resolving complex customer and application issues. My proven track record includes improving support operations, ensuring client satisfaction, and collaborating with cross-functional teams to implement practical solutions. I hold certifications in Cybersecurity and Google's Technical Support Fundamentals, which enhance my ability to provide exceptional service.

In my current role as a Technical Support Officer at Tech4mation Limited, I manage technical support tickets across various platforms, ensuring SLA compliance and customer satisfaction. My previous experience as an Application Support Specialist at Summitech Computing Limited involved investigating bugs and collaborating with development teams to resolve application faults. I am dedicated to maintaining accurate documentation to improve the knowledge base and reduce repeat issues.