Open to opportunities

Von Fontanos

@vonfontanos

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Dedicated customer service representative with strong communication skills.

Philippines

Message

What I'm looking for

I am looking for a role that allows me to utilize my customer service skills in a supportive and dynamic environment, with opportunities for growth and development.

I am a dedicated customer service representative with extensive experience in various customer-facing roles. Over the years, I have honed my skills in communication and problem-solving, ensuring that I provide exceptional service to clients. My journey began in 2014 at Shakey’s Pizza, where I learned the importance of customer satisfaction and teamwork.

Throughout my career, I have worked with reputable companies such as TaskUs and Peak Support Global Enterprises INC., where I managed customer inquiries and billing issues effectively. My ability to work under pressure and adapt to shifting schedules has allowed me to thrive in fast-paced environments. I am passionate about helping customers and believe that a positive experience can significantly impact their loyalty to a brand.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

TaskUs

Sep 2023 - Sep 2023 (0 months)

Provided exceptional customer service, resolving inquiries and issues efficiently to ensure customer satisfaction. Maintained a high level of professionalism and adherence to company standards in all interactions.

Customer Service Communication Problem Solving Conflict Resolution CRM Software

Customer Service Representative

Peak Support Global Enterprises INC.

Apr 2023 - Aug 2023 (4 months)

Handled customer inquiries and complaints, providing timely and effective solutions. Collaborated with team members to achieve departmental goals and improve service delivery.

Customer Support Data Entry Active Listening Troubleshooting

Customer Service Representative/ Customer Billing

Syner G Outsourcing

Dec 2019 - Jan 2023 (3 years 1 month)

Managed customer service and billing inquiries, ensuring accurate and efficient resolution of issues. Processed customer payments and maintained detailed records of transactions.

Billing Customer Service Account Management Data Management Payment Processing

Customer Service Representative/ Customer Sales Representative

Techno Dream Web Works

Jan 2018 - Nov 2018 (10 months)

Assisted customers with service inquiries and sales, promoting products and services to meet sales targets. Provided comprehensive support and information to enhance customer experience.

Customer Service Sales Product Knowledge Communication Client Relations

Customer Service Representative

SITEL Baguio

Aug 2016 - Dec 2017 (1 year 4 months)

Delivered high-quality customer service, addressing diverse customer needs and concerns. Utilized communication skills to build rapport and ensure positive customer interactions.

Customer Service Communication Problem Solving Call Center Operations Customer Satisfaction

Restaurant Staff

Shakey’s Pizza Restaurant

Apr 2014 - Jun 2016 (2 years 2 months)

Provided excellent service to restaurant patrons, ensuring a pleasant dining experience. Assisted with various restaurant operations, including order taking and food service.

Customer Service Food Service Teamwork Order Taking Restaurant Operations

Education

Degrees, certifications, and relevant coursework

University of Baguio

Associate in Computer Technology, Information Technology

Undertook studies in Information Technology, focusing on core concepts and practical applications. Gained foundational knowledge in computer systems and technology.

Union Institute of Rosario

High School Diploma, General Studies

Completed secondary education, developing a strong academic foundation across various subjects. Participated in school activities and community events.