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@roseannrelloque
Dedicated customer service professional with healthcare expertise.
I am a customer service professional with extensive experience in healthcare and support roles. My journey began in the bustling environment of California Pizza Kitchen in Dubai, where I honed my skills in engaging with customers and ensuring their satisfaction. This role taught me the importance of attention to detail and the art of making lasting impressions.
Upon returning to the Philippines, I transitioned into various customer service roles, including positions at Optum Global Solutions and Genpact. In these roles, I developed strong multitasking abilities and a knack for problem-solving, ensuring that every customer interaction was handled with care and professionalism. My adaptability in dynamic environments has allowed me to thrive in fast-paced settings, always aiming to exceed customer expectations.
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Work history, roles, and key accomplishments
Optum Global Solution
Sep 2022 - Jul 2023 (10 months)
Provided exceptional customer service in a healthcare environment, handling inquiries and concerns while demonstrating multitasking abilities. Developed strong communication skills and adaptability in dynamic situations.
Collective Solution
Jan 2022 - Aug 2022 (7 months)
Handled customer concerns through chat support, making outbound calls to confirm service provider arrivals and ensuring customer satisfaction with timely follow-ups.
Alorica
Mar 2021 - Jan 2022 (10 months)
Provided technical support through inbound and outbound calls, troubleshooting devices and connections while ensuring customer satisfaction with effective solutions.
Genpact
Feb 2020 - Jan 2021 (11 months)
Managed customer calls, processed payments, and updated customer information, ensuring high levels of satisfaction and service quality.
Alorica
Sep 2019 - Dec 2019 (3 months)
Provided customer service support during the seasonal peak, handling inbound and outbound calls, checking delivery statuses, and assisting with online orders.
California Pizza Kitchen
May 2016 - May 2019 (3 years)
Engaged with guests to provide a memorable dining experience, taking orders, delivering food, and ensuring customer satisfaction throughout their meal.
Degrees, certifications, and relevant coursework
College Level, Customer Service
2014 - 2016
Studied in the field of customer service and developed skills in handling customer inquiries and providing effective solutions.
Bachelor of Science, Nursing
2010 - 2014
Pursued a Bachelor of Science in Nursing, focusing on healthcare principles and patient care.
Software and tools used professionally
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