Open to opportunities

rose ann relloque

@roseannrelloque

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Dedicated customer service professional with healthcare expertise.

Philippines

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What I'm looking for

I seek a challenging role in a dynamic organization that fosters growth and development.

I am a customer service professional with extensive experience in healthcare and support roles. My journey began in the bustling environment of California Pizza Kitchen in Dubai, where I honed my skills in engaging with customers and ensuring their satisfaction. This role taught me the importance of attention to detail and the art of making lasting impressions.

Upon returning to the Philippines, I transitioned into various customer service roles, including positions at Optum Global Solutions and Genpact. In these roles, I developed strong multitasking abilities and a knack for problem-solving, ensuring that every customer interaction was handled with care and professionalism. My adaptability in dynamic environments has allowed me to thrive in fast-paced settings, always aiming to exceed customer expectations.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Optum Global Solution

Sep 2022 - Jul 2023 (10 months)

Provided exceptional customer service in a healthcare environment, handling inquiries and concerns while demonstrating multitasking abilities. Developed strong communication skills and adaptability in dynamic situations.

Customer Service Multitasking Problem Solving Communication Adaptability Communication Speed Reading Public Speaking

CSR - Chat

Collective Solution

Jan 2022 - Aug 2022 (7 months)

Handled customer concerns through chat support, making outbound calls to confirm service provider arrivals and ensuring customer satisfaction with timely follow-ups.

Customer Service Outbound Calling Problem Solving Communication Timely Follow Ups Public Speaking Multitasking

Technical Support Specialist

Alorica

Mar 2021 - Jan 2022 (10 months)

Provided technical support through inbound and outbound calls, troubleshooting devices and connections while ensuring customer satisfaction with effective solutions.

Technical Support Customer Service Troubleshooting Inbound Outbound Calling Problem Solving Communication

Process Associate

Genpact

Feb 2020 - Jan 2021 (11 months)

Managed customer calls, processed payments, and updated customer information, ensuring high levels of satisfaction and service quality.

Customer Service Payment Processing Updating Information Problem Solving Communication Customer Satisfaction Multitasking Quality

CSR - Seasonal Account

Alorica

Sep 2019 - Dec 2019 (3 months)

Provided customer service support during the seasonal peak, handling inbound and outbound calls, checking delivery statuses, and assisting with online orders.

Customer Service Inbound Outbound Calling Order Management Problem Solving Communication Multitasking Customer Satisfaction

Server/Host/Cashier

California Pizza Kitchen

May 2016 - May 2019 (3 years)

Engaged with guests to provide a memorable dining experience, taking orders, delivering food, and ensuring customer satisfaction throughout their meal.