AGAira Cyrine Guino-o
@airacyrineguinoo
Dedicated customer service representative with strong communication skills.
PhilippinesWhat I'm looking for
I am a motivated professional with a Bachelor of Science in Entrepreneurship from the University of Southeastern Philippines. My career began in customer service, where I honed my skills at various companies, including VXI Global Holdings and Concentrix. My experience spans roles as a Technical Representative and Customer Service Representative, where I consistently delivered exceptional service and support.
Throughout my career, I have developed a strong ability to adapt to changing work environments and maintain high standards of customer satisfaction. I pride myself on my interpersonal skills and my commitment to contributing positively to my workplace. I am eager to continue my professional growth and take on new challenges that will enhance my skills and career potential.
Experience
Work history, roles, and key accomplishments
Advisor I, Technical Support
Concentrix CVG Phil. Inc.
Jan 2023 - Jan 2024 (1 year)
Advised customers on technical issues, providing solutions and support. Developed advanced technical skills and customer service expertise.
Technical Representative
VXI Global Holdings
May 2021 - Nov 2022 (1 year 6 months)
Provided technical support to customers, troubleshooting issues and ensuring satisfaction. Enhanced technical skills and customer interaction.
Customer Service Representative
Gogo Grandparents Awesome OS
Oct 2019 - Jun 2020 (8 months)
Handled customer inquiries and provided support, contributing to a positive customer experience. Developed strong interpersonal skills.
Customer Service Representative
VXI Global Holdings
Nov 2017 - Jan 2019 (1 year 2 months)
Provided customer support through various channels, resolving issues and ensuring customer satisfaction. Enhanced skills in communication and problem-solving.
Service Crew
McDonald's Ilustre
Jun 2016 - Nov 2017 (1 year 5 months)
Served customers in a fast-paced environment, ensuring high standards of service and cleanliness. Developed teamwork and communication skills.
Computer Shop Employee
Twitworld Internet Café
Jun 2014 - Dec 2014 (6 months)
Worked as a Computer Shop Employee, providing assistance to customers and maintaining the cleanliness of the shop. Developed skills in customer service and technical support.
Education
Degrees, certifications, and relevant coursework
UPUniversity of Southeastern Philippines
Bachelor of Science, Entrepreneurship
2014 - 2018
Pursued a Bachelor of Science in Entrepreneurship, focusing on developing skills in business management, marketing, and entrepreneurship principles.
Davao City National High School
High School Diploma
2010 - 2014
Completed secondary education with a focus on general education subjects, preparing for higher education.
Kapitan Tomas Monteverde Sr. Central Elementary School
Elementary School Diploma
2004 - 2010
Completed primary education, laying the foundation for future academic pursuits.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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