Zelle QuijomZQ
Open to opportunities

Zelle Quijom

@zellequijom

Dedicated hospitality professional with strong customer service skills.

Philippines

What I'm looking for

I am looking for a role that offers growth opportunities and a supportive team environment.

I am a passionate hospitality professional with a Bachelor of Science in Hotel and Restaurant Management from ABE International Business College. My educational journey has equipped me with the knowledge and skills necessary to excel in the dynamic hospitality industry. I have actively participated in various seminars, enhancing my understanding of wine appreciation, Japanese cuisines, and event management.

My work experience includes roles at Teleperformance as an Operations Customer Expert, where I efficiently handled customer inquiries and ensured high levels of satisfaction. I have also worked in various capacities at PizzaHut and Popeyes Louisiana Kitchen, where I honed my skills in customer service, order processing, and team coordination. I thrive in fast-paced environments and am committed to delivering exceptional service to every guest.

Experience

Work history, roles, and key accomplishments

TE

Operations Customer Expert I

Teleperformance

Nov 2024 - Mar 2025 (4 months)

Efficiently handled customer inquiries, complaints, and requests through phone calls. Escalated complex issues to relevant departments, ensuring thorough documentation of all processes. Processed orders, modifications, returns, and replacements when necessary.

PI

Cashier/Store Attendant

Popeyes Louisiana Kitchen Philippines Inc.

Oct 2021 - Jan 2022 (3 months)

Warmly welcomed customers as they entered the store. Assisted with up-selling and suggestive selling to enhance customer experience. Paid close attention to customers, responded to their inquiries, resolved complaints, and took note of their suggestions.

Education

Degrees, certifications, and relevant coursework

AC

ABE International Business College Cubao

Bachelor of Science, Hotel and Restaurant Management

Focused on developing comprehensive skills in hotel and restaurant operations. Gained practical knowledge in various aspects of hospitality management.

DS

Don Quintin Paredes High School

High School Diploma, General Studies

Completed secondary education, building foundational knowledge across various subjects. Developed essential academic and social skills.

QS

Quirino Elementary School

Elementary School Certificate, General Studies

Completed primary education, focusing on fundamental academic skills. Developed early learning abilities and social interaction.

Tech stack

Software and tools used professionally

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Zelle Quijom - Operations Customer Expert I - Teleperformance | Himalayas