Jhunessa Gardoce

I am a licensed professional teacher and customer service professional with over five years of experience in fast-paced call center and frontline service environments. I focus on delivering efficient, empathetic, and solutions-focused support that improves satisfaction and retention.

At TaskUs and VXI Global Solutions I handled cancellation requests, retained customers through tailored solutions and negotiated renewals, and managed client communications across channels. I consistently met and exceeded performance metrics while coordinating with internal teams to resolve issues.

I have hands-on experience in customer sales support, troubleshooting, CRM, and administrative tasks such as scheduling and reporting. I also worked in face-to-face service roles where I maintained high service standards in busy settings.

I am seeking to leverage my client-relations expertise and problem-resolution skills within a growth-oriented organization focused on service excellence, where I can continue improving customer experiences and contribute to team success.