LDLovella jean Doña
@lovellajeandoa
Customer-focused service worker with POS experience and strong interpersonal skills.
PhilippinesWhat I'm looking for
I am a customer-focused service professional with hands-on experience in fast-paced retail and food service environments. I have worked as a service crew member and in BPO roles, where I developed practical POS knowledge and strong customer-service abilities.
I completed tertiary studies in Culinary Arts at STI College Parañaque and have experience at companies including KAPASCEND BPO, Generation One Resource (Jollibee), and Gifted Hands Manpower (Dunkin Donuts). I consistently embrace challenging tasks and aim to contribute reliably to team operations.
I seek opportunities that support professional growth, allow me to apply my service and POS skills, and offer a rewarding, collaborative workplace where I can continue developing my customer-service expertise.
Experience
Work history, roles, and key accomplishments
Service Crew
Dunkin' Donuts
May 2018 - Dec 2018 (7 months)
Performed front-line customer service and POS transactions as a service crew member, assisting in food preparation and maintaining store cleanliness.
Service Crew
Jollibee
Jan 2018 - Apr 2018 (3 months)
Provided customer service and POS operation as a service crew member, supporting fast-paced restaurant operations and maintaining service standards.
Customer Service Associate
Kapascend BPO
Oct 2017 - Dec 2017 (2 months)
Handled customer inquiries and provided service support in a BPO setting, applying communication skills and POS knowledge to resolve issues efficiently.
Real Estate Agent
Self Employed
Managed condominium rental transactions including client sourcing, negotiations, and lease administration to maintain occupancy and maximize rental yield.
Education
Degrees, certifications, and relevant coursework
SPSTI College Parañaque
Diploma, Culinary Arts
2016 - 2018
Completed tertiary studies in Culinary Arts at STI College Parañaque from 2016 to 2018.
PNHS Don Galo
High School Diploma, Secondary Education
2012 - 2016
Completed secondary education at PNHS Don Galo from 2012 to 2016.
Don Galo Elementary School
Primary School Diploma, Primary Education
2005 - 2011
Completed primary education at Don Galo Elementary School from 2005 to 2011.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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