Looking for a job

Vidya Bhat

@vidyabhat

Project Operations Associate at Project Management Institute, UK, who supported GDPR membership checks and tested new website features.

United Kingdom

Message

At Project Management Institute, UK, I compiled data to support GDPR policy adherence, verified memberships, and generated weekly status reports. I also provided research and analytical support to PMI, Global by testing user experience for new features on the PMI website.

Earlier, at Accenture Processing (I) Ltd., I helped improve customer service processes, contributing to a 20% increase in client satisfaction scores and a 35% reduction in response time. My work has also spanned process improvement at Tata Consultancy Services Ltd. and customer service at Wipro Ltd.

Experience

Work history, roles, and key accomplishments

Project Operations Associate

Project Management Institute

Aug 2024 - Aug 2025 (1 year)

Compiled data for PMI UK Chapter to ensure GDPR compliance and verified memberships. Collaborated with 15 team members across time zones, generated weekly status reports, and provided research and analytical support for new feature rollouts.

Data Compilation GDPR Verification Collaboration Status Reporting Research Analytical Support User Experience Testing

Process Executive

Tata Consultancy Services Ltd.

Feb 2010 - Oct 2011 (1 year 8 months)

Evaluated and streamlined business processes to drive continuous improvement and build powerful teams. Designed business mapping requirements and implemented processes aligned with pre-set guidelines.

Process Improvement Business Mapping Team Building Communication Skills Presentation Skills Mentorship

Senior Customer Service Officer

Accenture Processing (I) Ltd.

Nov 2008 - Dec 2009 (1 year 1 month)

Monitored process functioning, identified improvement areas, and implemented strategic measures to maximize customer satisfaction. Enhanced client satisfaction scores by 20% and increased client retention by 15% through new feedback loops.

Customer Service Process Improvement Training Evaluation Strategy Formulation Customer Satisfaction Retention Workflow Optimization

Senior Customer Service Associate

Wipro Ltd

Nov 2007 - Aug 2008 (9 months)

Established and monitored quality standards for operational areas, ensuring high-quality customer experience while adhering to SLAs. Reduced service call times by 25% and boosted loyalty program participation by 30%.

Quality Assurance Customer Service SLA Compliance Time Management Loyalty Programs Complaint Resolution

Associate Branch Accountant

Avon Capital Services Ltd

Jan 1993 - Dec 1997 (4 years 11 months)

Handled business development for syndication of short-term and long-term corporate loans, increasing revenue by 20%. Liaised with banks and financial institutions and managed a portfolio exceeding $100 million annually.

Business Development Syndication Loans Banking Financial Institutions Negotiation Portfolio Management

Associate Branch Accountant

ITC Classic Financial Services & Enterprises Ltd.

Nov 1991 - Mar 1993 (1 year 4 months)

Provided direction and intervention for customers requiring service, handled complaints and payment disputes, and performed bank and debtors-creditors account reconciliation. Managed financial data for 500+ accounts and boosted monthly revenue collection by 22%.

Customer Service Complaint Handling Account Reconciliation Financial Data Management Invoicing Reporting

Personnel Officer (Human Resources Management)

Concept Pharmaceuticals Ltd.

Sep 1985 - Dec 1989 (4 years 3 months)

Provided expert HR functions including team training, recruitment, and annual appraisals. Implemented a performance review system improving productivity by 15% and reduced employee turnover by 30%.

Human Resources Recruitment Training Performance Evaluation MIS Reporting Employee Engagement

Education

Degrees, certifications, and relevant coursework

Karnataka State Open University

Executive MBA, Business Management and Administration

2011 - 2012

Grade: Distinction

Executive MBA in Business Management and Administration, completed with distinction. Project on Role of IT in Banking and Financial Services with emphasis on real-time payment transfers (RTGS/NEFT).