Mandeep Singh

Led end-to-end requirements lifecycle across multi-brand digital journeys in a regulated environment. Delivered digital mortgage transformation, improving conversion by 38% and reducing processing time by ~50%.

Implemented cloud-based HRIS (SAP SuccessFactors Employee Central) for Volkswagen, delivering end-to-end business transformation. Conducted 30+ workshops and delivered 18 epics across 12 sprints, reducing post-production defects by 45%.

Worked with business executives to understand operations and align solutions with business initiatives. Responsible for business process modelling and crafting user stories and acceptance criteria.

Performed business analysis of AS-IS processes and conducted workshops with business SMEs for requirements gathering. Created high-level test cases for UAT and managed end-to-end testing.

Worked on CM Process Implementation for Citi, contributing to process implementation and business consulting.

Worked on upgrade and enhancement projects for DTCC, performing business analysis and requirements gathering.

Worked as a Business Analyst and Java Developer for Fidelity Investments, contributing to business analysis and software development.

Master in Computer Application degree from Biju Patnaik University of Technology, India, completed in 2003.