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Chandrashekaren Shiva Bhaskaren

@chandrashekarenshiva

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I transform regulated operations into AI-augmented, audit-ready workflows through agile business analysis.

United Kingdom

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What I'm looking for

I'm looking to lead agile business analysis and intelligent automation initiatives that improve regulated operations, strengthen governance, and deliver measurable efficiency gains across cross-functional teams.

At Blackmont Consulting, I mapped custody workflows spanning 15,000 monthly trade exceptions and settlement breaks, translating operational needs into Azure OpenAI, Azure AI Document Intelligence, and RAG requirements. I built HITL governance, PII tokenisation controls, and 500+ golden test queries that supported 58% straight-through triage and reclaimed 28,400 operational hours annually.

Previously, I led 25+ FTE across Google/YouTube EMEA service delivery at Concentrix, sustaining 98% operational efficiency and 96% client satisfaction. I combine agile delivery, UAT, SQL and Power BI analytics, Lean Six Sigma, and regulatory operations experience to make complex processes measurable, compliant, and ready for automation.

Experience

Work history, roles, and key accomplishments

AI Business Analyst

Blackmont Consulting

Oct 2025 - Jun 2026 (8 months)

Spearheaded Agile business analysis for a Tier-1 global custody operation, mapping workflows and authoring functional AI specifications. Directed UAT execution and built regression test scenarios, driving operational efficiency and penalty mitigation.

Agile Business Analysis BPMN 20 Azure AI Document Intelligence Azure OpenAI RAG Human In The Loop Jira Confluence SQL Power BI UAT Regression Testing Tokenization MiFID II EMIR CSDR

Operations Manager – Service Delivery & Governance

Concentrix Daksh Services Pvt. Ltd.

Apr 2023 - Jan 2025 (1 year 9 months)

Directed SLA performance, risk management, and service delivery across 3 high-volume EMEA lines of business, leading 25+ FTE to sustain 98% operational efficiency and 96% client satisfaction. Presented weekly executive performance scorecards to EMEA client directors.

SLA Management Risk Management Service Delivery Executive Reporting Root Cause Analysis German Language Skills (C1)Policy Alignment Operational Audits

Assistant Operations Manager

Concentrix Daksh Services Pvt. Ltd.

Sep 2020 - Mar 2023 (2 years 6 months)

Drove significant reductions in AHT across operational workflows by leading Value Stream Mapping sessions and implementing Lean Six Sigma principles. Reduced reporting latency by 40% through automated self-service BI dashboards and boosted team delivery throughput by 25% with Agile workflow cadence.

Lean Six Sigma Value Stream Mapping SQL Looker Power BI Jira Agile Sprint Planning Process Reengineering

German Language Subject Matter Expert

Concentrix Daksh Services Pvt. Ltd.

Sep 2017 - Aug 2020 (2 years 11 months)

Served as the designated escalation tier for complex European regulatory policy determinations, entity-screening edge cases, and high-risk exceptions, sustaining a 96%+ audit accuracy benchmark. Authored regional SOPs, decision trees, and quality calibration guidelines.

German Language Skills (C1)Regulatory Compliance Policy Determination Entity Screening SOP Development Quality Calibration

Process Analyst – Procurement & Financial Operations

Genpact

Jun 2015 - Apr 2016 (10 months)

Executed master data validation, PO matching, and financial vendor onboarding in SAP MM, sustaining 100% compliance with internal accounting controls. Spearheaded automated spend-tracking scorecards and supplier evaluation matrices, delivering 12% operational cost savings and a 30% reduction in procurement cycle times.

SAPMM Master Data Validation PO Matching Vendor Onboarding Spend Analytics ETL Data Mapping Financial Audit

Education

Degrees, certifications, and relevant coursework

Osmania University

Master of Business Administration, Finance

2020 - 2022

Grade: Distinction

MBA in Finance with Distinction.

St. Joseph's Degree & PG College

Bachelor of Business Administration, Finance

2012 - 2015

Grade: Distinction

Bachelor of Business Administration in Finance with Distinction.

Project Management Institute

PMP, Project Management

PMP certification.

Qualcomm

AI RAG Upskilling & Prompt Engineering, AI & Prompt Engineering

AI RAG Upskilling & Prompt Engineering certification.

Project Management Institute

PMI Practical Application of Generative AI for Project Managers, Generative AI in Project Management

PMI Practical Application of Generative AI for Project Managers certification.

Simplilearn

SQL Training & Jira Administration, SQL & Jira Administration

SQL Training & Jira Administration certification.

Santander

Capital Markets Instruments, Capital Markets

Capital Markets Instruments certification.

IIBA

ECBA, Business Analysis

ECBA Business Analysis Learning certification.

National Stock Exchange

NCFM Equity Derivatives Analyst, Equity Derivatives

NCFM Equity Derivatives Analyst certification.

University of Strathclyde

Master of Science, Business Analysis & Consulting

2025 - 2026

Grade: Distinction

Activities and societies: JPMorgan Chase Industry Project; Scottish Water Enterprise Dissertation; Core modules include AI Business Analytics, Advanced Process Modelling (BPMN 2.0), Multi Criteria Decision Analysis, Strategic Operations.

MSc in Business Analysis & Consulting with Distinction. Completed industry projects with JPMorgan Chase and Scottish Water, focusing on risk modelling and digital transformation strategy.