Vidya Suresh Bhat

I've managed PMO-style governance for the Project Management Institute's UK Chapter, maintaining GDPR-compliant membership data and producing weekly status reports and dashboards for leadership.

I coordinated a 15-member cross-functional team across time zones, ran weekly project coordination meetings, and supported PMI Global with structured UX testing and feedback reporting for website feature rollouts.

Earlier, I mapped and standardised business processes at Tata Consultancy Services, streamlined workflows at Accenture Processing, and managed high-volume customer service delivery at Wipro. My operational improvements increased client satisfaction by 20%, reduced response times by 35%, and improved client retention by 15%.

My background also includes financial reporting and reconciliation for a portfolio exceeding $100 million per annum, plus HR operations and MIS reporting for 1,000+ staff. I'm CAPM-certified and continue building my project delivery knowledge through PMI professional development.