PMPreeti Malik
@preetimalik
Enthusiastic project management graduate with proven leadership skills.
United KingdomWhat I'm looking for
I am a dedicated Project Management graduate with 1.5 years of experience in business support and management, particularly within the fast-paced food industry. My strategic efforts in customer retention have led to a remarkable 20% increase in sales, showcasing my ability to drive results. I excel in improving project onboarding processes, resource scheduling, and documentation, ensuring that projects are executed efficiently and effectively.
In my role as a Junior Project Support at Genpact India Pvt Ltd, I collaborated closely with company leadership to define project objectives and standardize processes. My commitment to quality checks and streamlined workflows has consistently enhanced team productivity. Currently, as a Shift Manager at McDonald's in London, I mentor new employees and manage a team of up to 30, focusing on delivering exceptional customer service and maintaining high performance standards.
Experience
Work history, roles, and key accomplishments
Shift Manager
McDonald's
Jul 2022 - Present (2 years 11 months)
Mentored and supported new employees to maximize team performance, successfully managing up to 30 employees per shift by monitoring workload and delegating tasks effectively. Delivered excellent customer service, contributing to a 20% increase in sales and helping break yearly sales records. Identified and resolved root causes of customer concerns, implementing solutions to eliminate repeated issu
Junior Project Support
Genpact India Pvt Ltd
Feb 2021 - Present (4 years 4 months)
Collaborated with company leadership to define project objectives and standardize processes, policies, and procedures. Performed quality checks that enhanced team productivity through streamlined workflows and improved task prioritization, ensuring projects stayed on schedule and within budgetary limits. Managed relationships with internal and third-party resources, optimizing resource allocation
Education
Degrees, certifications, and relevant coursework
University of Sunderland
Master of Science, Project Management
Completed a Master of Science in Project Management. Focused on understanding the strategic role of Project Management Office on Business Ecosystems.
CMR Institute of Technology
Bachelor of Technology, Electronics and Communication Engineering
Obtained a Bachelor of Technology in Electronics and Communication Engineering.
University of Illinois Urbana-Champaign
Certification, Marketing
Completed a certification in Marketing in the Digital World.
Salesforce
Certification, Salesforce Essentials
Completed a certification in Salesforce Essentials for Business Specialists (BSX101).
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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