Open to opportunities

Daniel Inkoom

@danielinkoom

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Highly motivated Business Analyst with expertise in Agile methodologies.

United Kingdom

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What I'm looking for

I seek a collaborative environment where I can leverage my analytical skills to drive impactful business solutions.

I am a highly motivated Business Analyst with extensive experience in Agile methodologies, digital platforms, and mobile applications. My proven ability to analyze complex systems and capture business requirements has enabled me to collaborate effectively with cross-functional teams to deliver impactful solutions. I am adept at stakeholder management and have successfully driven large-scale transformation programs.

In my recent role at HCL Technologies, I elicited and documented detailed business requirements for digital platform enhancements, significantly improving team efficiency. I played a critical role in a mobile app redesign project that increased user engagement by 30%. My strong documentation skills and experience with tools like Jira and Confluence have allowed me to streamline processes and reduce turnaround times for requirements by 25%.

With a solid foundation in IT infrastructure and customer service, I have developed a comprehensive skill set that includes project management, process improvement, and stakeholder communication. I am passionate about shaping innovative solutions that align with business strategies and enhance customer experiences.

Experience

Work history, roles, and key accomplishments

Current

IT Infrastructure Consultant

Current

Althaus Digital

Jul 2024 - Present (11 months)

Completed training in IT infrastructure, network management, and cloud computing. Gained hands-on experience in virtualization, storage, and network configuration. Collaborated with teams to gather user needs and recommended IT improvements.

Infrastructure Network Management Cloud Computing Virtualization Storage

Customer Service Representative

Capita - Blue Arrow

Aug 2023 - Jul 2024 (11 months)

Provided customer support and managed inquiries effectively. Gained experience in IT infrastructure concepts and collaborated with teams to assess user needs and recommend improvements.

Customer Support Infrastructure

Business Analyst (Contract)

HCL Technologies - Citibank

Nov 2022 - Aug 2023 (9 months)

Elicited and documented business requirements for digital platform enhancements. Supported Agile teams and collaborated with stakeholders to prioritize requirements, improving team efficiency.

Agile Jira Confluence Documentation

Project Manager/Business Analyst (Contract)

Almond Media

May 2022 - Nov 2022 (6 months)

Facilitated business requirements for website projects using PRINCE2 and Agile methodologies. Developed customized ERP solutions and maintained project documentation to support implementation.

Agile PRINCE2 ERP Documentation

Customer Service Assistance - Debt Recovery Agent/Fraud Agent

TSYS Managed Services EMEA - Nationwide Building Society

Jun 2021 - Sep 2022 (1 year 3 months)

Managed customer inquiries related to debt recovery and fraud prevention. Ensured compliance with regulations and provided support to customers in financial difficulties.

Customer Support Fraud Prevention Compliance

Account Payable Officer

eProcess International SA

Sep 2018 - Apr 2021 (2 years 7 months)

Managed accounts payable processes, ensuring timely payments and compliance with policies. Communicated with banks and prepared financial documentation.

Accounts Payable Compliance Communication Cash Allocation

Customer Service Representative

Ecobank Ghana Ltd

Apr 2012 - Sep 2018 (6 years 5 months)

Provided customer support for banking services, managed account queries, and ensured compliance with banking standards. Assisted in account opening and maintenance.

Customer Service Compliance KYC

Financial and Administrative Officer

Marfo Children's Care Foundation

Jan 2012 - Apr 2012 (3 months)

Managed project budgets and stakeholder communications. Planned events and provided guidance for children, ensuring proper safeguarding and health standards.

Project Planning Budgeting Volunteer Management

Education

Degrees, certifications, and relevant coursework

Kwame Nkrumah University of Science and Technology

Master of Science, Strategic Management and Leadership

2019 -

Pursued a Master of Science in Strategic Management and Leadership, focusing on developing strategic thinking and leadership skills necessary for effective management in various organizational contexts.