Daniel Inkoom

Completed training in IT infrastructure, network management, and cloud computing. Gained hands-on experience in virtualization, storage, and network configuration. Collaborated with teams to gather user needs and recommended IT improvements.

Provided customer support and managed inquiries effectively. Gained experience in IT infrastructure concepts and collaborated with teams to assess user needs and recommend improvements.

Elicited and documented business requirements for digital platform enhancements. Supported Agile teams and collaborated with stakeholders to prioritize requirements, improving team efficiency.

Facilitated business requirements for website projects using PRINCE2 and Agile methodologies. Developed customized ERP solutions and maintained project documentation to support implementation.

Managed customer inquiries related to debt recovery and fraud prevention. Ensured compliance with regulations and provided support to customers in financial difficulties.

Managed accounts payable processes, ensuring timely payments and compliance with policies. Communicated with banks and prepared financial documentation.

Provided customer support for banking services, managed account queries, and ensured compliance with banking standards. Assisted in account opening and maintenance.

Managed project budgets and stakeholder communications. Planned events and provided guidance for children, ensuring proper safeguarding and health standards.

Pursued a Master of Science in Strategic Management and Leadership, focusing on developing strategic thinking and leadership skills necessary for effective management in various organizational contexts.

Grade: 2nd

Completed a Bachelor of Science in Banking and Finance, acquiring knowledge in financial management, banking operations, and investment strategies.

Grade: 2nd

Achieved a Higher National Diploma in Accounting, focusing on accounting principles, financial reporting, and auditing practices.