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Victory Chinonye

@victorychinonye

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I deliver administrative, HR, and project support that improves customer experience and operational efficiency.

Nigeria

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What I'm looking for

I’m looking for a fast-paced remote role where I can run administrative and HR workflows, coordinate projects, and deliver exceptional customer support—using CRM and reporting to drive measurable operational improvements.

I’m a results-oriented administrative professional who blends operations, HR support, recruitment coordination, and project management to deliver exceptional customer experiences. I thrive in fast-paced and remote environments, staying professional, accurate, and focused on high service standards.

In my Customer Service Representative role, I provide real-time support for global customers through live chat platforms, VCS app communication systems, and call support. I assist with product inquiries and troubleshooting for CCTV and security technology products, maintain accurate daily records and case updates in Excel, and submit weekly operational and customer service reports to support performance tracking and improvement.

As an Administrative Assistant & Human Resources Manager, I managed administrative operations like scheduling, documentation, and stakeholder communication to keep day-to-day activities running smoothly. I also provided HR support across recruitment coordination, onboarding assistance, records management, and employee documentation while maintaining confidentiality and accuracy, using CRM systems, Microsoft Office Suite, and Google Workspace.

Earlier, in a Project Manager / Customer Service Representative capacity, I planned, coordinated, and supported operational and technical project delivery while handling remote customer support with a 90%+ satisfaction rate. I use CRM systems to track client interactions, coordinate logistics for project teams, and prepare project reports, status updates, and client briefs—backed by a Computer Science degree and additional creative and digital skills from internship training.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Alpha-CX Intelligent Technology Co.LTD

Dec 2025 - Present (7 months)

•Provide real-time customer support for global customers through live chat platforms, VCS app communication systems, and call support channels.
• Respond promptly to customer inquiries while maintaining company response-time targets and high customer satisfaction standards.
• Assist customers with product inquiries, troubleshooting, technical concerns, and support related to CCTV and security t

Live Chat Support VCS App Communication Customer Support Technical Troubleshooting CCTV Security Technology Support Case Management Microsoft Excel Operational Reporting Customer Escalation Cross Functional Collaboration

Administrative Assistant & HR Manager

Grand Cane Energy Services Ltd.

Nov 2023 - Mar 2026 (2 years 4 months)

Managed administrative operations including scheduling, documentation, and stakeholder communication to support day-to-day business activities. Supported HR functions such as recruitment coordination, onboarding assistance, employee documentation, and maintained accurate records while providing customer support via email, phone, and live chat.

Human Resources HR Recruitment coordination Onboarding & Support Records Management HR Documentation Office Administration Scheduling Virtual Administrative Support Customer Support CRM Systems Microsoft Office Suite Google Workspace Email Support Phone Support Live Chat Support

Administrative Assistant & Human Resources Manager

Grand Cane Energy Services Ltd

Nov 2023 - Mar 2026 (2 years 4 months)

· Managed administrative operations, scheduling, documentation, and stakeholder communication to support efficient day-to-day business activities in fast-paced and remote environments.
· Provided administrative and HR support, including recruitment coordination, onboarding assistance, records management, and employee documentation while maintaining confidentiality and accu

Human Resources HR Office Administration Recruiting Virtual Administrative Support Administrative Assistance Microsoft Word Microsoft Excel

Project Manager /Customer Service Representative

Numbers Petroleum & Gas Marketing Limited

Dec 2023 - Dec 2025 (2 years)

• Planning, coordinating, and supporting the delivery of operational and technical projects.
• Delivered remote customer support, resolving client issues with a 90%+ satisfaction rate.
• Used CRM systems to track and manage client interactions.
• Handled customer inquiries via email, calls, and chat support.
• Supported internal tasks with scheduling, reporting, and documentation.
• Organizing

Organizational Leadership Attention To Detail Project Management Customer Support Microsoft Word Microsoft PowerPoint Microsoft Excel Customer Relationship Management (CRM)Administration

Project Manager & Customer Service Rep

Numbers Petroleum & Gas Marketing Limited

Dec 2023 - Dec 2025 (2 years)

Planned, coordinated, and supported delivery of operational and technical projects while providing remote customer support. Tracked client interactions using CRM systems, handled inquiries via email/calls/chat, supported scheduling and documentation, and prepared project reports, status updates, and client briefs.