Open to opportunities

Chisom Orji

@chisomorji

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Proactive HR Manager with expertise in administrative operations and support.

Nigeria

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What I'm looking for

I am seeking a role that values collaboration, offers growth opportunities, and allows me to leverage my HR , Customer service and administrative skills to enhance team performance.

I am a proactive and detail-oriented HR Manager and Administrative Professional with a BA in English Studies and over 2 years of experience in supporting operations and managing people. My journey has been marked by a commitment to delivering top-tier virtual assistance and enhancing organizational efficiency.

In my previous role as an HR Manager, I successfully managed administrative operations across multiple departments, achieving a 25% increase in efficiency. I oversaw team coordination, resolved internal issues, and fostered a supportive work environment that boosted employee morale. My expertise in Google Workspace tools allowed me to streamline workflows, reducing reporting errors by 30% while maintaining high standards of confidentiality and accuracy.

Additionally, my experience in customer service has honed my ability to communicate effectively and resolve conflicts, contributing to a 90%+ customer satisfaction rate. I am passionate about improving employee satisfaction and driving operational results through innovative systems and a people-first approach.

Experience

Work history, roles, and key accomplishments

Current

HR Manager / Central Administrator

Current

Private Firm

Managed administrative operations across multiple departments, leading to a 25% increase in organizational efficiency. Oversaw team performance and core HR functions including hiring, onboarding, and payroll processing. Streamlined workflows using Google Workspace tools, reducing reporting errors by 30%. Maintained confidential employee records and contributed creative content ideas for branding a

HR Operations Google Workspace Team Coordination Employee Onboarding Payroll Management Conflict Resolution Process Optimization Administrative Support Communication Leadership

Customer Service Personnel

Beauty & Wellness Brand

Provided timely and friendly support to customer inquiries across social media, email, and phone, maintaining a 90%+ customer satisfaction rate. Resolved complaints and collaborated with internal teams to ensure accurate order fulfillment, promoting customer loyalty through follow-ups.

Customer Support order fulfillment Communication Customer Retention Team Collaboration Social Media Management Email Support Problem Solving Time Management

Administrative Assistant

Manufacturing Company

Provided administrative support to HR and operations teams, enhancing workflow and communication. Handled data entry, record keeping, and scheduling, improving reporting turnaround time by 20%. Assisted with onboarding and maintained organized filing systems.

Administrative Support Data Entry Record keeping Scheduling Onboarding Communication Time Management

Education

Degrees, certifications, and relevant coursework

University of Nigeria

Bachelor of Arts, English Studies

Completed a Bachelor of Arts in English Studies, focusing on language, literature, and communication skills essential for effective interaction in various professional settings.