Open to opportunities

Suleiman Usman

@suleimanusman1

Message

Detail-oriented professional with 5+ years in administrative support.

Nigeria

Message

What I'm looking for

I am looking for a remote role that values collaboration and offers opportunities for growth.

I am a detail-oriented and reliable professional with over 5 years of experience in administrative support, customer service, and data management across various sectors including NGO, education, and finance. My strong organizational skills and ability to multitask have enabled me to effectively manage virtual tasks such as email handling, CRM data entry, and report generation. I am passionate about delivering top-notch virtual support and enhancing customer satisfaction in remote roles.

Currently, I work as a Loan and Customer Support Assistant at Regent Microfinance Bank, where I handle client communications and support data entry for loan applications. My previous roles have equipped me with a diverse skill set, including managing stakeholder communications as an Education Programme Manager and coordinating logistics as a Child Protection Specialist. I thrive in remote environments and am committed to providing exceptional service and support.

Experience

Work history, roles, and key accomplishments

Current

Loan and Customer Support Assistant

Current

Regent Microfinance Bank

Jan 2024 - Present (1 year 6 months)

Handled client communications regarding loan processes via phone and email. Supported data entry of client applications and updated the loan CRM system.

Client Communication Loan Processing Data Entry CRM Systems Administrative Support

Current

Education Programme Manager

Current

Education and As Vaccines Initiative

Jan 2022 - Present (3 years 6 months)

Managed stakeholder emails, coordinated virtual meetings, and maintained program records. Processed school data to track attendance and results using Excel and Google Sheets.

Stakeholder Management Data Processing Excel Google Sheets Report Writing

Current

Virtual Assistant

Current

Upwork & Fiverr

Jan 2021 - Present (4 years 6 months)

Managed email inboxes and scheduled appointments for international clients across various time zones. Conducted internet research, managed shared drives, and maintained online databases.

Inbox Management Appointment Management Internet Research Shared Drive Management Online Database Maintenance

Intern

Policy and Legal Advocacy Centre (PLAC)

Jan 2021 - Present (4 years 6 months)

Provided administrative support during Senate Committee sessions. Typed meeting notes, updated databases, and handled internal communication.

Administrative Support Database Management Internal Communications

Mentor

Girls Empowerment Initiative

Jan 2020 - Present (5 years 6 months)

Conducted weekly remote mentorship calls via Zoom and WhatsApp. Helped track mentees' progress using shared Google Sheets.

Mentorship Zoom)WhatsApp Google Sheets

Customer Support Representative

TechEase Solutions

Jan 2020 - Present (5 years 6 months)

Resolved customer inquiries via chat, email, and phone using Zendesk and Freshdesk. Maintained 95% customer satisfaction rating by delivering timely and empathetic support.

Customer Support Zendesk Freshdesk Customer Satisfaction FAQ Creation

Child Protection Specialist

THR Media

Jan 2019 - Present (6 years 6 months)

Managed schedules, correspondence, and reports related to child protection cases. Coordinated logistics for events and webinars, ensuring proper documentation.

Scheduling Webinar Coordination Documentation

Data Entry Clerk

DataCore Analytics

Jan 2019 - Present (6 years 6 months)

Entered and cleaned large datasets in Excel and Google Sheets with over 98% accuracy. Assisted in verifying records and performing quality control for digitized documents.

Data Entry Data Cleaning Excel Google Sheets Quality Control

Food Security Coordinator

Danmaifadan Akko Foundation

Jan 2018 - Present (7 years 6 months)

Maintained digital logs of beneficiaries and distributions. Managed communications with partner NGOs and donors.

Digital Log Management NGO Communication Activity Reporting

Community Health Volunteer

Global Health Corps

Jan 2012 - Present (13 years 6 months)

Organized online health awareness campaigns. Delivered virtual health education sessions to underserved audiences.

Community Outreach

Education

Degrees, certifications, and relevant coursework

IHSDS

Certificate, Humanitarian Studies

Obtained a Certificate in Humanitarian Studies from IHSDS, Abuja. Developed an understanding of humanitarian principles and practices.

OCHA

Training, Humanitarian Coordination

Received training in Humanitarian Coordination from OCHA. Enhanced knowledge in coordinating humanitarian efforts and responses.

Coursera

Certificate, Grant Writing & Fundraising

Completed a Certificate in Grant Writing & Fundraising through Coursera. Acquired skills in developing compelling grant proposals and fundraising strategies.

UNICEF eLearning

Certificate, Child Protection

Earned a Certificate in Child Protection from UNICEF eLearning. Gained expertise in safeguarding children and understanding child protection principles.