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Adaobi Ugochukwu

@adaobiugochukwu

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Customer support and administrative specialist delivering fast, accurate help via email, chat and phone.

Nigeria

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What I'm looking for

I’m looking for a customer-first team where I can resolve inquiries quickly across email, chat, and phone, keep CRM records accurate, and continuously improve processes through collaboration—especially in remote, cross-functional work.

I deliver exceptional customer support across email, chat, and phone, focusing on timely resolution and clear communication. I’m customer-obsessed and organized, with a strong ability to multitask while staying detail-oriented and professional.

In remote support roles, I manage customer records and support tickets using CRM systems, while collaborating with cross-functional teams to improve service delivery. I’ve resolved 60–80 customer inquiries daily while maintaining a 95%+ customer satisfaction rating.

I also bring hands-on administrative and HR experience, including documentation management, accurate employee recordkeeping, and operational coordination. I reduced document processing turnaround time by 30% through process improvements, maintained 100% accuracy in employee records for over 90 personnel files, and coordinated multiple cross-functional administrative and operational initiatives.

Experience

Work history, roles, and key accomplishments

Assistant - HR & Administration

Mogtech Group Limited

Managed HR and administration operations including monthly payroll runs and maintenance of accurate employee records. Coordinated recruitment activities, prepared applicant tracking reports, ensured compliance with federal laws, and organized internal meetings and events.

Payroll Processing Employee records management HR Operations Stakeholder Management Recruitment coordination Compliance Meeting Coordination Event Administration Documentation

Remote Customer Support Representative

Swiftxeal Global Limited

Provided remote customer support via email, chat, and phone, ensuring timely resolution of inquiries while managing support tickets and customer records. Resolved 60–80 inquiries daily with a 95%+ customer satisfaction rating and improved document processing turnaround time by 30% through process improvements.

Customer Support Email Support Chat Phone Support Customer Management Customer Support Management Documentation Active Listening Conflict Resolution Process Improvement Remote Collaboration Zoom Microsoft Teams Google Meet Microsoft Office Google Workspace Attention To Detail Multitasking

HR / Administrative Assistant

Beatbond Nigeria Limited

Prepared and managed HR documents and records in compliance with retention policies, ensuring accuracy and accessibility. Updated HR information databases, generated reports, and supported meeting scheduling and communications.

HR Records And Databases Report Generation Scheduling Attention To Detail

Marketing Assistant

John Holt Plc

Supported operational records management by liaising with internal departments to ensure timely task completion. Provided client support to strengthen relationships and coordinated communication to support business development initiatives.

Records Management client support Relationship Building Business Development Support Coordination