Open to opportunities

Maryjane User

@maryjaneuser1

I am a customer support and project coordinator blending empathetic service with administrative excellence and process improvement.

Nigeria

Message

What I'm looking for

I’m seeking remote or flexible roles in customer support or project coordination where I can improve processes, mentor teams, and deliver excellent stakeholder communication across time zones.

I’m a highly adaptable customer support specialist and administrative professional with proven expertise in remote customer service, high-volume chat management, and project coordination. I managed 150+ inquiries daily with a 98% satisfaction rating, developed chat templates that cut response times by 40%, and reduced repetitive inquiries by 25% while training new remote agents to meet KPIs quickly.

I provide high-level administrative support and track project deliverables, organize executive meetings, and implement task-tracking workflows to improve accountability and clarity. I hold a Bachelor’s degree in Nursing, am available immediately for remote or flexible roles, and bring strong written communication, stakeholder-facing experience, and a commitment to confidentiality and team collaboration.

Experience

Work history, roles, and key accomplishments

Administrative Officer

LP Logistics & Engineering Ltd

Dec 2020 - Mar 2025 (4 years 3 months)

Provided high-level administrative and operational support to senior engineering executives, managing complex calendars, meetings, and executive briefings. Tracked project deliverables and implemented a task-tracking workflow that improved team accountability and project clarity.

Project Coordination Administrative Support Asana Google Workspace Microsoft Office Project Tracking Calendar Management

Customer Support Representative

IO Technologies

Oct 2021 - Dec 2024 (3 years 2 months)

Managed 150+ customer inquiries per day across multiple chat platforms, achieving a 98% satisfaction rating and implementing a chat template system that reduced response times by 40%. Identified FAQ improvements that cut repetitive inquiries by 25% and trained new remote agents to meet KPIs within two weeks.

Customer Support Live Chat Zendesk Intercom HubSpot Customer Satisfaction Process Improvement

Education

Degrees, certifications, and relevant coursework

University of Benin

Bachelor of Nursing Science, Nursing Sciences

2019 - 2024

Completed a Bachelor of Nursing Science (BNSc) with a major in Nursing Sciences and Clinical Practice and obtained RN qualification between 2019 and 2024.