Victor Odiba

I am a dedicated and empathetic Customer Service Representative with over 3 years of experience in resolving customer inquiries and enhancing satisfaction. My journey in customer service has been marked by a commitment to improving retention and fostering positive relationships. I have honed my skills in CRM systems, conflict resolution, and effective communication, which have been pivotal in my professional growth.

In my current role as Lead Customer Representative at Hashub Business Investment Nig Ltd, I apply advanced administrative and analytical skills to oversee daily organizational activities. My previous experience at Zenith Global Investment Nig Ltd allowed me to resolve over 50 customer inquiries daily while maintaining a 95% customer satisfaction rating. I also take pride in training new hires, ensuring they are well-equipped to support our customers effectively.

Beyond my professional roles, I have volunteered with Career Crafters, where I coordinated high-level strategic meetings that significantly improved decision-making efficiency for the CEO. My educational background, including a Bachelor’s and Master’s degree in Geography, complements my practical experience, equipping me with a unique perspective on customer relations and organizational dynamics.