Open to opportunities

Bolaji Amos

@bolajiamos

Message

Highly motivated Customer Service Representative with strong support skills.

Nigeria

Message

What I'm looking for

I am looking for a role that values customer satisfaction, offers growth opportunities, and fosters a collaborative work environment.

I am a highly motivated and goal-oriented Customer Service Representative with a robust background in customer support, administrative functions, and human resource operations. My experience includes handling customer inquiries, resolving issues, and ensuring an exceptional customer experience. I possess excellent communication, problem-solving, and organizational skills, which allow me to adapt effectively to dynamic work environments.

Currently, I work at Access Bank Plc, where I manage high-volume inbound and outbound calls, assist customers with inquiries, and resolve complaints efficiently. My dedication to customer satisfaction has enabled me to meet and exceed performance metrics consistently. I am eager to leverage my skills in a progressive organization that values customer satisfaction and business growth.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Access Bank Plc

Jan 2022 - Present (3 years 5 months)

Responsible for handling high-volume inbound and outbound calls, resolving customer complaints, and providing information on banking products. Exceeded performance metrics and assisted in training new hires.

Customer Relationship Management Conflict Resolution Call Center Operations Cross Selling Microsoft Office Suite Freshdesk Data Entry Team Collaboration

Customer Care Representative

Ison Xperience Telecommunication

Jan 2021 - Nov 2021 (10 months)

Managed incoming calls and provided real-time support via phone and email. Resolved billing issues and educated customers on products while maintaining accurate records.

Customer Support CRM Software Technical Support Performance Metrics Team Collaboration Training Communication Skills

Economics Instructor

Yetab Comprehensive College

Jan 2020 - Oct 2021 (1 year 9 months)

Designed lesson plans and assessments in economics, fostering student engagement and understanding. Collaborated with administrators to improve curriculum and organized financial literacy workshops.

Curriculum Development Lesson planning Classroom Management Assessment Design Critical Thinking Collaboration Communication Skills Economics

Customer Service Representative

U.S. Based

Responded to customer inquiries through various channels, processed orders, and collaborated with internal teams to resolve concerns while maintaining a high-quality service experience.

Order Processing CRM Tools Communication Skills Team Collaboration Problem Solving Quality Product Knowledge Empathy

Education

Degrees, certifications, and relevant coursework

University of Abuja

Bachelor of Science, Business Administration

2015 - 2019

Studied Business Administration, focusing on various aspects of business management, finance, and organizational behavior. Developed skills in strategic planning, marketing, and human resource management.