TAMUNOKURO DIBI
@tamunokurodibi
Customer service representative skilled in conflict resolution and communication.
What I'm looking for
I am a dedicated customer service representative with a strong background in customer interactions and service solutions. My experience includes resolving customer complaints with empathy and ensuring customer satisfaction through effective communication and problem-solving. I pride myself on my ability to enhance customer engagement and loyalty, which has been reflected in improved satisfaction ratings and positive word-of-mouth for the companies I've worked with.
Throughout my career, I have demonstrated my adaptability and reliability in various roles, including as an Executive Assistant, where I managed executive calendars and handled sensitive information with discretion. My proactive approach to meeting customer and organizational goals has consistently resulted in increased productivity and efficiency. I am passionate about delivering exceptional service and am always focused on achieving results that benefit both the customer and the organization.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Veracity Insurance
Jan 2023 - Jan 2025 (2 years)
Resolved customer complaints with empathy, leading to increased loyalty and repeat business. Managed high-stress situations effectively, ensuring seamless operations and minimizing reputational risks.
Executive Assistant
Scribe Solutions
Apr 2021 - Oct 2022 (1 year 6 months)
Managed executive calendars and coordinated travel arrangements to optimize time, resulting in increased productivity and improved overall efficiency while handling sensitive information with discretion.
Customer Service Representative
Veracity Insurance
Apr 2018 - Jan 2020 (1 year 9 months)
Enhanced customer satisfaction by promptly addressing concerns and resolving issues efficiently, leading to improved ratings and increased loyalty. Managed high-stress situations effectively while maintaining professionalism.
Education
Degrees, certifications, and relevant coursework
University of Port Harcourt
Bachelor of Science, Geology
2017 - 2021
Studied Geology, focusing on the study of the Earth, its materials, and processes. Developed skills in geological mapping, mineral identification, and environmental geology, preparing for a career in the geosciences.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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