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Open to opportunities

TAMUNOKURO DIBI

@tamunokurodibi

Customer service representative skilled in conflict resolution and communication.

Nigeria

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I am a dedicated customer service representative with a strong background in customer interactions and service solutions. My experience includes resolving customer complaints with empathy and ensuring customer satisfaction through effective communication and problem-solving. I pride myself on my ability to enhance customer engagement and loyalty, which has been reflected in improved satisfaction ratings and positive word-of-mouth for the companies I've worked with.

Throughout my career, I have demonstrated my adaptability and reliability in various roles, including as an Executive Assistant, where I managed executive calendars and handled sensitive information with discretion. My proactive approach to meeting customer and organizational goals has consistently resulted in increased productivity and efficiency. I am passionate about delivering exceptional service and am always focused on achieving results that benefit both the customer and the organization.

Experience

Work history, roles, and key accomplishments

VI
Current

Customer Service Representative

Veracity Insurance

Jan 2023 - Jan 2025 (2 years)

Resolved customer complaints with empathy, leading to increased loyalty and repeat business. Managed high-stress situations effectively, ensuring seamless operations and minimizing reputational risks.

Education

Degrees, certifications, and relevant coursework

University of Port Harcourt logoUH

University of Port Harcourt

Bachelor of Science, Geology

2017 - 2021

Studied Geology, focusing on the study of the Earth, its materials, and processes. Developed skills in geological mapping, mineral identification, and environmental geology, preparing for a career in the geosciences.

Tech stack

Software and tools used professionally

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