Nicole Ofori

As a Remote Live Chat Agent, I responded to trading inquiries, managed complaints, assisted with account setup, and provided market updates. I ensured a positive customer experience by resolving issues related to deposits, withdrawals, and trading tools.

In my role, I assisted customers with booking rides, resolved issues, and handled complaints. I collaborated with other departments to address complex customer issues and maintained accurate records of customer interactions.

I answered questions regarding the company's products and services, collected customer feedback, and handled complaints. My role involved delivering proactive outreach to ensure customer satisfaction.

I updated account records, handled customer inquiries, and negotiated payment plans. My responsibilities included investigating discrepancies and contacting debtors to recover outstanding payments.

I provided quality services by responding to telephone inquiries and ensuring quick complaint resolution. I recommended solutions within customers' budgets and followed up with leads.

As a Personal Assistant, I managed clients' calendars, scheduled appointments, and maintained filing systems. I also screened calls and organized personal and professional calendars.

Pursuing a Bachelor of Arts in Communication and Language Arts, focusing on effective communication strategies and language proficiency.

Completed Secondary School Leaving Certificate (SSCE) with a focus on foundational education and skills necessary for further studies.