I’m looking for a fully remote customer support or operations role with clear responsibilities, a supportive team, and normal working hours. I enjoy practical, organized work where I can solve problems, learn systems, and help things run smoothly. I’m open to different industries and especially interested in roles where I can grow into broader operations responsibilities over time.
VB
Looking for a job
Veronika Brouckova
@veronikabrouckova
Business graduate with customer service, troubleshooting and coordination experience, looking for remote support or operations work.
FinlandWhat I'm looking for
I’m a business graduate with experience in customer service, coordination, and day-to-day problem solving in international environments. In my previous customer service role, I managed the full customer experience, handled bookings and payments, monitored games in real time, and solved practical issues as they came up. I’ve also coordinated meetings and schedules, supported new team members, and worked on university and event projects.
I’m now looking for remote customer support, customer operations, or junior operations roles where I can use my communication, organization, and troubleshooting skills. I enjoy learning new systems, keeping things organized, and helping work run smoothly behind the scenes. I’m comfortable with Microsoft Office, Google Workspace, and a range of collaboration and project tools.
Experience
Work history, roles, and key accomplishments
CB
Current
Professional development
Career Break
Jan 2022 - Present (4 years 8 months)
Professional Development & Language Studies
Used this period to build a long-term foundation for a career in Finland by improving my Finnish language skills, exploring different study paths, and reflecting on where my strengths and interests align best. As part of this, I built my own structured Finnish language learning system using digital tools to track progress, stay organized, and stay motiv
Escape Game Operator - Customer Service
Jun 2017 - Aug 2020 (3 years 2 months)
Guided customers through the full experience, from payments and game briefings to in-game support and debriefing. Adapted each experience to the group's needs while solving unexpected situations in real time, and worked closely with colleagues to make every visit enjoyable.
Supported the day-to-day running of the organization by preparing agendas, taking meeting notes, and keeping shared documentation organized. Alongside my administrative responsibilities, I created visual materials for social media, events, and livestreams.
Managed a small team, coordinated projects, and led the association's visual rebrand. Created clear visual materials to support communication with students across social media and newsletters.
Education
Degrees, certifications, and relevant coursework
JS
JAMK University of Applied Sciences
Tourism Studies
2023 - 2024
Studied tourism in a multicultural environment with a focus on customer service and hospitality. Alongside my studies, I was selected as Lead Degree Tutor, supporting new international students as they settled into life in Finland and coordinating activities within the tutor team.
KK
Kajaani University of Applied Sciences (KAMK)
Bachelor of Business Administration - BBA, Esports Business
2018 - 2021
Studied core business subjects with a particular interest in management and customer experience. Applied business knowledge through practical projects and teamwork in an international environment. Graduated with a GPA of 4.87 and a grade 5 thesis on Alternative Management Structures.
UH
University of Helsinki
Elements of AI
Issued Mar 2020
KU
Kansai Gaidai University
Asian Studies Program, Student Exchange
2019 - 2019
Studied Japanese language, culture, and business during a four-month student exchange at Kansai Gaidai University. Completed courses including Management Across Cultures and Presentation and Visual Storytelling, strengthening my intercultural communication skills and broadening my perspective on working across cultures.
BS
Business academy Heroldovy sady
Economic Lyceum
2014 - 2018
Studied economics alongside a broad academic curriculum, graduating with distinction. Completed final examinations in ICT, Accounting, English, Spanish, Czech Language and Literature. Pursued additional English studies and earned the Cambridge English C1 (CAE) certificate.
CA
Cambridge University Press & Assessment
Cambridge English Level 2 Certificate in ESOL International (Advanced)
Issued May 2018
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
FinlandAuthorized to work in
Salary expectations
10k+ EUR
Social media
Skills
Project ManagementSelf ManagementContinuous Process ImprovementInternal CommunicationsOperations SupportSchedulingClient CommunicationTrelloMicrosoft TeamsOutlookMicrosoft OfficeGoogle WorkspaceMultitaskingWorkload PrioritizationWorkflow ImprovementTask ManagementOperations CoordinationAdministrative CoordinationCross Cultural CollaborationCritical ThinkingAIFinnishCustomer ServiceGraphic DesignMarketingSocial MediaMeeting NotesDocument Management
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