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Oona Taakala

@oonataakala

Customer Service Specialist at B. Braun Medical Oy managing orders and coordinating deliveries.

Finland
Message

At B. Braun Medical Oy, I process and manage customer orders in SAP, monitor orders, and coordinate deliveries. I also handle customer complaints and support service process development.

Previously, I maintained customer relationships and administered contracts at Alltime Oy, and provided multichannel customer service at Terapiatalo Noste. At Validia Oy, I supported recruitment by publishing job advertisements, contacting applicants, conducting phone interviews, and participating in the transition from ReachMee to Teamtailor.

Experience

Work history, roles, and key accomplishments

BO
Current

Customer Service Specialist

B. Braun Medical Oy

Oct 2025 - Present (1 year)

Process and manage customer orders in SAP. Monitor orders and coordinate deliveries, handle customer complaints, and support service process development.

VO

HR Trainee

Validia Oy

May 2022 - Sep 2022 (4 months)

Published job advertisements, contacted applicants, and conducted phone interviews. Assessed candidates' suitability and supported managers in recruitment, and participated in the transition from ReachMee to Teamtailor.

Education

Degrees, certifications, and relevant coursework

Laurea University of Applied Sciences logoLS

Laurea University of Applied Sciences

Bachelor's degree, Service Business

2019 - 2023

Bachelor's degree in Service Business from Laurea University of Applied Sciences, completed from 2019 to 2023.

Omnia Vocational College logoOC

Omnia Vocational College

Practical Nurse, Nursing

2013 - 2016

Practical Nurse qualification from Omnia Vocational College, completed from 2013 to 2016.

Tech stack

Software and tools used professionally

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